HELP FILE

What's New

Keep track of what's going on with GoToAssist Service Desk and learn about our newest features and changes!

To view detailed information about each new update, visit the GoToAssist Service Desk Release Notes. You can even subscribe to receive alerts when a new release has been posted, so you can be the first to know about our latest updates.

What's new in the Active Directory Connector (v2.1.0.429) – Feb. 19, 2018

  • Ability to preview changes before running a sync
  • Dropped support for Apigee API service

What's new in the Web App – Nov. 29, 2018

  • Ability to copy services and components
  • Fix for displaying custom report results for a suggested (2 hour) time frame input

What's new in the Web App – Nov. 15, 2018

  • New app switcher menu in the toolbar

What's new in the Web App – Oct. 11, 2018

What's new in the Active Directory Connector (v2.1.0.409) – Sept. 06, 2018

  • New "Auto update" option
  • Improvements to user messaging
  • ADC operability improvements

What's new in the Active Directory Connector (v2.1.0.404) – Aug. 16, 2018

  • Support for TLS 1.2
  • Automatic configuration of service recovery
  • Citrix registry keys no longer used
  • Replacement of legacy support links

What's new in the Web App – Aug. 09, 2018

  • New user account menu in toolbar
  • Bug fixes and minor improvements

What's new in the Web App – June 27, 2018

  • Various fixes for creating and saving Custom Field data
  • Additional fixes and minor improvements

What's new in the Web App – May 24, 2018

  • Debut of new Intercom widget
  • New "View Token" button to display API token
  • Various bug fixes and minor improvements

What's new in the Web App – May 14, 2018

  • New lighter look and feel for the login window
  • Accessibility improvements

What's new in the Web App – Apr. 09, 2018

  • Various bug fixes and minor improvements

What's new in the Web App – Jan. 23, 2018

  • Automatic removal of all personal identification information for a deleted user/customer (to support GDPR compliance)
  • Fix for CSV account export formatting

What's new in the Web App – Dec. 20, 2017

  • Ability for account admins to delete comments to support GDPR compliance
  • Additional change

What's new in the Web App – Nov. 09, 2017

  • Fix for generating reports containing spaces in the "keyword" field
  • Additional changes and minor improvements

What's new in the Web App – Sept. 11, 2017

  • Fix for inability to display search results using keywords
  • Additional changes and minor improvements

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