Due to COVID-19 we're still receiving a high amount of customer calls, so our wait times may be longer than normal. We recommend that you try browsing our support articles and tutorials before calling so you can get answers faster.

Learn more about working remotely Get help with COVID-19 New user? Start here!
product icon

Welcome to join.me Support

Type your question here, or browse topics below to view answers or reach a support agent.

Popular topics:
Sharing your Screen on iPad or iPhone Trouble with the call? join.me repeatedly tries to update

  • Get Started

    Learn all you need to set up and use join.me

    • Apps
    • Account and Billing
    • Quickstart on PC/Mac

      • Videos

      Video Thumbnail

      Admin Console: Adding and Inviting Users  (02:14)

      Learn how to purchase new subscriptions and add join.me users to your account, with the join.me admin console! www.join.me/admin

      Video Thumbnail

      User Tips: Getting Video Started  (01:56)

      join.me video is the quickest way to meet face-to-face when you're on the go! Learn how to setup your video for the first time:

      Video Thumbnail

      User Tips: Starting a Meeting  (00:47)

      join.me is the simplest way to have an online meeting. Learn how to start your first meeting:

      Video Thumbnail

      User Tips: Getting Audio Started  (01:16)

      Learn how to connect to join.me audio:

      Video Thumbnail

      User Tips: Awesome Audio  (01:25)

      Learn about the enhanced audio features for join.me PRO and ENTERPRISE, including conference mode, hold music, and sound options. Get started with join.me: http://joinm.ee/6056BisLI

      Video Thumbnail

      User Tips: Chat  (01:04)

      With join.me chat you can send a direct message to someone in your meeting or someone in your group!

      Video Thumbnail

      User Tips: Joining a Meeting  (01:09)

      With join.me joining a meeting is a breeze- there's no downloads or registrations required and no complicated dial-in numbers.

      Video Thumbnail

      User Tips: Screen Sharing  (01:45)

      join.me is the simplest, fastest way to get everyone on the same page with instant screen sharing!

      Browse all videos
    • Quickstart on iPhone/iPad

      • Videos

      Video Thumbnail

      Join me - How to Use the Whiteboard Display  (02:34)

      Learn how to quickly use the Join.me Whiteboard display.

      Browse all videos
    • Quickstart on Android

      • Videos

      Video Thumbnail

      Join me - Sharing your Screen on Android  (01:38)

      Learn how to easily share your Join.me screen from an Android device.

      Video Thumbnail

      Join me - Getting Started on Android  (01:20)

      Learn the simple steps to getting started with Join.me on an Android device.

      Video Thumbnail

      Join me - Audio on Android  (01:31)

      Learn the basis of getting started with Join.me audio on an Android device.

      Browse all videos

    Articles

    View more

    User Guides

    Getting Sarted with join.me join.me Best Practices Getting Started with Audio

  • Explore Features

    Explore join.me features in-depth to make the most of it

    • Participants

      • Videos

      Video Thumbnail

      User Tips: Annotation  (01:14)

      join.me annotation allows your whole team to mark up and highlight right in your meeting- so you won't miss an idea.

      Video Thumbnail

      User Tips: Remote Control  (00:54)

      With join.me you can share mouse control with anyone in your meeting!

      Browse all videos
    • Organizers

      • Videos

      Video Thumbnail

      User Tips: Annotation  (01:14)

      join.me annotation allows your whole team to mark up and highlight right in your meeting- so you won't miss an idea.

      Video Thumbnail

      User Tips: Pass Presenter  (01:06)

      Share the driver's seat of your next meeting with join.me's pass presenter feature!

      Video Thumbnail

      User Tips: Remote Control  (00:54)

      With join.me you can share mouse control with anyone in your meeting!

      Browse all videos
    • Administrators

      • Videos

      Video Thumbnail

      Admin Console: Managing User Accounts  (02:02)

      Learn how to manage the user accounts in your admin console, including how to resend invitations and remove subscriptions.

      Video Thumbnail

      The join.me Admin Console  (07:17)

      The join.me admin console brings a simple new way for join.me PRO and BUSINESS administrators to manage users and teams. www.join.me/admin

      Video Thumbnail

      Admin Console: Managing User Features  (03:45)

      join.me administrators can manage which specific features their users have access to. Learn how to set up feature sets!

      Browse all videos
    • Scheduling Meetings

      • Videos

      Video Thumbnail

      User Tips: Scheduling a Meeting  (01:44)

      While join.me is great for instant meetings on the fly, it's also built for scheduled meetings and check-ins. Here's how to schedule a join.me meeting:

      Video Thumbnail

      User Tips: Scheduling with Google Calendar  (01:38)

      You can schedule a join.me meeting directly in your Google Calendar!

      Video Thumbnail

      User Tips: Scheduling with Outlook  (01:39)

      Scheduling meetings is a breeze with join.me's Outlook plugin!

      Browse all videos
    • Recordings

      • Videos

      Video Thumbnail

      User Tips: Recording a Meeting  (01:07)

      Use join.me recording to keep track of everything that happens in your meetings!

      Browse all videos
    • Personalize

      • Videos

      Video Thumbnail

      User Tips: Personalizing join.me  (02:12)

      A quick tour to get you started on making join.me your own

      Browse all videos

    Articles

    View more

    User Guides

    Phone Keypad Commands for Meeting Organizers join.me Features Guide Meet Face-To-Face with join.me Video Getting Started with Large Meetings

  • Troubleshoot

    Get advanced tips and troubleshooting help

    • Security
    • API and Integrations

      • Videos

      Video Thumbnail

      User Tip: Setting up join.me for G Suite  (01:54)

      You can now access join.me right from G Suite! If you’re the join.me master account holder and the Google administrator, enable join.me for all your users in just a few simple steps.

      View more
    • Troubleshooting
    • FAQ
    • Tips

    Articles

    View more

    User Guides

    Getting Started with the Admin Console Getting Started with ADFS for join.me Authentication Single Sign On (SSO) Support for join.me Authentication

  • Resources

    View All Articles Download Now Product Guides Videos
  • Apps
  • Account and Billing
  • Quickstart on PC/Mac

    • Videos

    Video Thumbnail

    Admin Console: Adding and Inviting Users  (02:14)

    Learn how to purchase new subscriptions and add join.me users to your account, with the join.me admin console! www.join.me/admin

    Video Thumbnail

    User Tips: Getting Video Started  (01:56)

    join.me video is the quickest way to meet face-to-face when you're on the go! Learn how to setup your video for the first time:

    Video Thumbnail

    User Tips: Starting a Meeting  (00:47)

    join.me is the simplest way to have an online meeting. Learn how to start your first meeting:

    Video Thumbnail

    User Tips: Getting Audio Started  (01:16)

    Learn how to connect to join.me audio:

    Video Thumbnail

    User Tips: Awesome Audio  (01:25)

    Learn about the enhanced audio features for join.me PRO and ENTERPRISE, including conference mode, hold music, and sound options. Get started with join.me: http://joinm.ee/6056BisLI

    Video Thumbnail

    User Tips: Chat  (01:04)

    With join.me chat you can send a direct message to someone in your meeting or someone in your group!

    Video Thumbnail

    User Tips: Joining a Meeting  (01:09)

    With join.me joining a meeting is a breeze- there's no downloads or registrations required and no complicated dial-in numbers.

    Video Thumbnail

    User Tips: Screen Sharing  (01:45)

    join.me is the simplest, fastest way to get everyone on the same page with instant screen sharing!

    Browse all videos
  • Quickstart on iPhone/iPad

    • Videos

    Video Thumbnail

    Join me - How to Use the Whiteboard Display  (02:34)

    Learn how to quickly use the Join.me Whiteboard display.

    Browse all videos
  • Quickstart on Android

    • Videos

    Video Thumbnail

    Join me - Sharing your Screen on Android  (01:38)

    Learn how to easily share your Join.me screen from an Android device.

    Video Thumbnail

    Join me - Getting Started on Android  (01:20)

    Learn the simple steps to getting started with Join.me on an Android device.

    Video Thumbnail

    Join me - Audio on Android  (01:31)

    Learn the basis of getting started with Join.me audio on an Android device.

    Browse all videos

Articles

View more

User Guides

Getting Sarted with join.me join.me Best Practices Getting Started with Audio
  • Participants

    • Videos

    Video Thumbnail

    User Tips: Annotation  (01:14)

    join.me annotation allows your whole team to mark up and highlight right in your meeting- so you won't miss an idea.

    Video Thumbnail

    User Tips: Remote Control  (00:54)

    With join.me you can share mouse control with anyone in your meeting!

    Browse all videos
  • Organizers

    • Videos

    Video Thumbnail

    User Tips: Annotation  (01:14)

    join.me annotation allows your whole team to mark up and highlight right in your meeting- so you won't miss an idea.

    Video Thumbnail

    User Tips: Pass Presenter  (01:06)

    Share the driver's seat of your next meeting with join.me's pass presenter feature!

    Video Thumbnail

    User Tips: Remote Control  (00:54)

    With join.me you can share mouse control with anyone in your meeting!

    Browse all videos
  • Administrators

    • Videos

    Video Thumbnail

    Admin Console: Managing User Accounts  (02:02)

    Learn how to manage the user accounts in your admin console, including how to resend invitations and remove subscriptions.

    Video Thumbnail

    The join.me Admin Console  (07:17)

    The join.me admin console brings a simple new way for join.me PRO and BUSINESS administrators to manage users and teams. www.join.me/admin

    Video Thumbnail

    Admin Console: Managing User Features  (03:45)

    join.me administrators can manage which specific features their users have access to. Learn how to set up feature sets!

    Browse all videos
  • Scheduling Meetings

    • Videos

    Video Thumbnail

    User Tips: Scheduling a Meeting  (01:44)

    While join.me is great for instant meetings on the fly, it's also built for scheduled meetings and check-ins. Here's how to schedule a join.me meeting:

    Video Thumbnail

    User Tips: Scheduling with Google Calendar  (01:38)

    You can schedule a join.me meeting directly in your Google Calendar!

    Video Thumbnail

    User Tips: Scheduling with Outlook  (01:39)

    Scheduling meetings is a breeze with join.me's Outlook plugin!

    Browse all videos
  • Recordings

    • Videos

    Video Thumbnail

    User Tips: Recording a Meeting  (01:07)

    Use join.me recording to keep track of everything that happens in your meetings!

    Browse all videos
  • Personalize

    • Videos

    Video Thumbnail

    User Tips: Personalizing join.me  (02:12)

    A quick tour to get you started on making join.me your own

    Browse all videos

Articles

View more

User Guides

Phone Keypad Commands for Meeting Organizers join.me Features Guide Meet Face-To-Face with join.me Video Getting Started with Large Meetings
  • Security
  • API and Integrations

    • Videos

    Video Thumbnail

    User Tip: Setting up join.me for G Suite  (01:54)

    You can now access join.me right from G Suite! If you’re the join.me master account holder and the Google administrator, enable join.me for all your users in just a few simple steps.

    View more
  • Troubleshooting
  • FAQ
  • Tips

Articles

View more

User Guides

Getting Started with the Admin Console Getting Started with ADFS for join.me Authentication Single Sign On (SSO) Support for join.me Authentication

Not what you were looking for?Browse all products

Rate
your
Experience