OpenVoice Customer Support

How can we help you?

Getting Started

Explore first-time user resources and log in to view & manage your conference room settings

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Admin Tools

Access the Admin Center to manage your organizers, create usage reports, and configure your account settings

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Account & Billing

Manage your current plan, view toll & toll-free rates, and change your billing preferences

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Getting Started

Explore first-time user resources and log in to view & manage your conference room settings

Log In to Your Account Install the OpenVoice Outlook Plugin Start a Conference Access Numbers FAQs Join a Conference Download & Print the OpenVoice Wallet Card (PDF) Schedule a Conference Manage Your Settings Organizer QuickStart (3:32) General FAQs
Admin Tools

Access the Admin Center to manage your organizers, create usage reports, and configure your account settings

Add New Users Admin Portal Features Manage Default Product Settings for New Users Create Reports Conference Management Admin Center Overview (1:59) Manage Custom Settings for Users & Groups Manage Announcement Settings
Account & Billing

Manage your current plan, view toll & toll-free rates, and change your billing preferences

Minute Usage & Billing FAQs Change Your Email address How do I find my rates for toll and toll-free audio services? How do I cancel my subscription plan? How do I log in to the Billing Center? Who is the billing contact for my account? How do I change the billing contact for my account? Billing and Payment FAQs
Organizer Tools & Recording

Learn how to customize your settings and use features & controls to help you facilitate your conference call

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Mobile Device Support

Download the iOS and Android apps to schedule, host or join conference calls while you're on the go

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Help & Troubleshooting

Learn best practices and how to address common audio issues

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Organizer Tools & Recording

Learn how to customize your settings and use features & controls to help you facilitate your conference call

Record Your Conference Call Call Recording FAQs Use Phone Commands Use Web Controls Manage Your Conference Settings Organizer Features FAQs Edit a Scheduled Conference View Conference Call Information
Mobile Device Support

Download the iOS and Android apps to schedule, host or join conference calls while you're on the go

Use the OpenVoice app for Android Use the OpenVoice app for iPhone OpenVoice Android App Overview (5:26) OpenVoice iPhone App Overview (5:41) Share Your Conference Room via Android
Help & Troubleshooting

Learn best practices and how to address common audio issues

Why do I keep hearing echo on my conference call? How do I resolve issues with the OpenVoice Outlook Plugin? How can I disable the hold music? Can I prevent attendees with bad phone connections from joining the call?

Top Videos

3:07

OpenVoice Organizer Quick Start

Get started with OpenVoice audio as an organizer.

5:21

GoToMeeting/Webinar/Training Administration Center

Learn to use the collaboration suite administration center

4:22

How to Use OpenVoice Integrated Audio

OpenVoice Integrated provides GoToMeeting, GoToWebinar, and GoToTraining customers the ability to offer a toll free option for the audio portion of their sessions. It blends seamlessly with the complimentary VoIP and toll-based audio options and makes it easy for your attendees to choose the most convenient way to join the meeting, webinar, or training session. OpenVoice Integrated also makes it simple for hosts to record and manage their collaboration events in-session. This video focuses on using OpenVoice with other Citrix collaboration products. For more information on the benefits of, and for information on how to use OpenVoice Integrated Audio, follow this URL: https://www.gotomeeting.com/audio-conferencing/integrate/thank-you

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Other help topics

Are you a brand new user? Take a tour!

Discover all of the ways that OpenVoice can help you facilitate stress-free conference calls.

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Get the OpenVoice Wallet Card

You can download and print a card containing your OpenVoice account information to keep handy.

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Get help joining a conference call

Learn how to join your conference call with ease.

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View the OpenVoice Fact Sheet

Learn about all of the features & tools that make OpenVoice the clear and simple conference call solution.

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Integrate OpenVoice with your Google Calendar

You can easily integrate the OpenVoice service with your Google Calendar.

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Use the OpenVoice Outlook Plugin

You can schedule and host conference calls using the OpenVoice Outlook Plugin.

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