Service Desk agents can create and manage their incidents from their desk or on-the-go by using the desktop Web App or the mobile app for iOS. Additionally, customers can use the Web App to submit incidents using the customer portal.

Use the Web App for agents and customers

The following are required to use the Service Desk Web App as an agent or customer:

Important: Agents must have an active GoToAssist Service Desk agent seat (free trial or paid subscription).

Operating System:	Windows 7, 8, 10, Server 2008, and Server 2012 Mac OS X 10.9 (Mavericks), 10.10 (Yosemite), 10.11 (El Capitan), macOS 10.12 (Sierra)
Web Browsers:	Google Chrome (current version) Mozilla Firefox (current version) Microsoft Edge v20 or later Apple Safari (current version) Microsoft Internet Explorer v9 or later
Internet Connection:	Broadband internet connection with 1+ Mbps
Hardware:	Intel Processor (2GB of RAM or better)

Use the iOS app for agents

The following are required for agents to use the Service Desk App for iOS:

Important: Agents must have an active GoToAssist Service Desk agent seat (free trial or paid subscription).

Mobile Operating System:	iOS 8.0 or later
Mobile Device:	iPhone 5 or later iPad 2 or later
Internet Connection:	3G or Wi-Fi
Mobile App:	GoToAssist Service Desk App for iOS – Download to create and manage incidents from your iOS device. Learn more. iOS

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