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  • Overview

    • Videos

    GoToAssist Service Desk Full Overview  (36:47)

    An overview of using GoToAssist's Service Desk.

    GoToAssist Service Desk - Quick Overview  (04:04)

    Dive right into a brief overview of GoToAssist Service Desk.

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  • Set Up Your Account
  • Organize Your Account

    • Videos

    GoToAssist Service Desk Getting Started  (04:56)

    Getting started with GoToAssist's Service Desk.

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  • Set Up Your Customer Portal
  • Explore Record Management

Articles

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User Guides & Resources

Free Live Training Quick Start Guide Enable Beta Features Post Messages to Users
  • Service Management

    • Videos

    GoToAssist Service Desk Setting up a Service  (05:26)

    Learn to set up a service with GoToAssist's Service Desk.

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  • Incident Management

    • Videos

    GoToAssist Service Desk Incidents  (02:25)

    Learn about GoToAssist's Incidents feature.

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  • Problem Management

    • Videos

    GoToAssist Service Desk Problem Management  (02:09)

    Learn about the GoToAssist Problem Management feature.

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  • Change Management

    • Videos

    GoToAssist Service Desk Change Management  (02:46)

    Using GoToAssist's Change Management feature.

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  • Release Management

    • Videos

    GoToAssist Service Desk Release Management  (02:56)

    Using the Release Management feature with GoToAssist.

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  • Knowledge Management

    • Videos

    GoToAssist Service Desk Knowledge Base  (02:16)

    Use the GoToAssist's Service Desk Knowledge Base.

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  • Configuration Management
  • Reports & Queues
  • FAQs & Troubleshooting

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User Guides & Resources

GoToAssist Service Desk API Guide Import Multiple Incidents Use the iOS App
  • My Account
  • Admin Center

    • Videos

    LogMeIn Administration Center - Add Users  (02:43)

    Invite software users and create settings templates

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  • Billing Center

    • Videos

    Billing Center - Managing Subscription and Billing  (02:56)

    Use the Billing Center to easily manage your account. Get more information at https://support.logmeininc.com/gotomeeting/help/how-do-i-log-in-to-the-billing-center-g2m800017

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  • Subscription Plan
  • Enterprise Sign-In
  • Active Directory Connector

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User Guides & Resources

Self Registration via Active Directory Authentication Whitelisting and Firewall Configuration SAML Signing Certificate W-9 Form

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