Quick Start Guide What's new in GoToAssist Service Desk? Explore First-Time User Resources Welcome to GoToAssist Service Desk Free Live Training for GoToAssist Service Desk System Requirements Information Technology Infrastructure Library (ITIL) and Service Desk Create an Account How do I sign in to GoToAssist Service Desk? Set Up Slack Integration Configure Customer-Bound Email Settings Configure Account-Wide Settings Access Service Desk Settings Enable Beta Features (Labs) Post Messages GoToAssist Service Desk App for iOS Login Verification FAQs Manage Customers Manage Employees Set Up People and People Management Manage Groups Manage Companies Manage Users and Admins Configure Service Access Configure Customer Portal Settings Configure Customer Portal Access Permissions Configure Self Registration via Active Directory Authentication Use the Customer Portal Register Customers for the Customer Portal Access Dashboards and Dashboard Queues Use Records and Record Management Access Overview and Recent Activity Add Tasks Use Time Management

Use Services and Service Management Create Templates for Incidents, Changes, or Releases Enable and Integrate a Service's Support Email Address Set Priorities and SLAs (Incidents) Set Priority Levels (Problems, Changes, and Releases) Create, Configure and Manage Services Set Statuses Add Custom Fields Solicit Feedback (Incidents) Set Categories Set Default Field Selections for New Incidents Set Up Triggers Set Types Set Approvers (Changes and Releases) About Automatic Incident Data Archival Resolve and Close Incidents Create Incidents Set Priorities and SLAs (Incidents) Use Incidents and Incident Management Import Multiple Incidents Use Problems and Problem Management Resolve and Close Problems Create Problems Use Changes and Change Management Close and Delete Changes Build Changes Create and Approve Changes Test Changes Create and Approve Releases Deploy Releases Use Releases and Release Management Close and Delete Releases Test Releases Use Knowledge Articles and Knowledge Management Create and Publish Knowledge Articles Remove Knowledge Articles Solicit Feedback for Knowledge Articles Use Configuration Items and Configuration Management Getting Started with Configuration Management View and Manage Configuration Items Create and Delete Configuration Items Perform Mass Actions on Multiple Records Schedule and Queue Reports Access and Run Shared Reports About Reports and Queues Create, Save, and Share Custom Reports Export and Email Reports Run Standard Service Reports Is GoToAssist Service Desk GDPR compliant? Login Verification FAQs

Why didn't I get my "Reset Password" email for my account? I forgot my account password, how do I reset it? Why can't I access my account? What's the difference between online and corporate accounts? Change Your Display Name Who is the billing contact for my account? Change Your Display Language Change Your Email Address Change Your Account Password How do I unsubscribe from your mailing lists? Login Verification FAQs Connect Your Social or Other Account for Sign-In Change Your Time Zone Change Your Profile Picture How do I manage my trusted devices? My Account FAQs Manage Feature Settings for Users What's New in the Classic GoTo Admin Center? Customize Welcome Emails Resend Welcome Email Manage Account-Wide Settings in the Classic GoTo Admin Center Manage Shared Licenses and Sessions Manage Organization Users Manage Custom User Fields View Administrative Activity History Delete Users Delete a User Group Manage Account Info for Users Manage Products for Users Create User Groups Manually Add Users to Your Account in the Classic GoTo Admin Center Download Past Reports in the Classic GoTo Admin Center Using the GoTo Admin Center (classic) Create and Manage Settings Templates Create Reports in the Classic GoTo Admin Center How do I unsubscribe from your mailing lists? Add GoToAssist Remote Support What's the difference between online and corporate accounts? Why can't I change my subscription plan or billing info online? How do I change my payment method for GoToAssist Service Desk? Who is the billing contact for my account? How do I access my GoToAssist Service Desk invoice history? How do I change the billing contact for my account? How do I sign in to my billing portal? Billing Center FAQs How do I change my billing frequency? Corporate Billing Portal FAQs How do I add user licenses on my GoToAssist Service Desk subscription plan? How do I cancel my GoToAssist Service Desk subscription plan? How do I add a subscription plan or free trial for a different product? How do I subscribe to GoToAssist Service Desk at the end of my free trial? How do I verify my email address to view my GoTo invoices? How do I reactivate my GoToAssist Service Desk subscription plan? How do I change my current GoToAssist Service Desk subscription plan? Why can't I change my subscription plan or billing info online? Cancellation and Refund FAQs Why am I being charged sales tax or VAT/GST for GoToAssist Service Desk? How do I change my billing frequency? How do I cancel my GoToAssist Service Desk subscription plan? How do I add a subscription plan or free trial for a different product? Manage Organization Users Using the Organization Center Set Up Domains in the Organization Center Adding a TXT Record to a DNS Server Add Your Identity Provider to the Organization Center Set Up Enterprise Sign-In (single sign-on) Set Up an Identity Provider Set Up a Custom Enterprise Sign-In Configuration How do I sign in using single sign-on? Set Up Enterprise Sign-In using AD FS 3.0 Is Enterprise Sign-In right for me? Set Up Enterprise Sign-In Using AD FS 2.0 Identity and Access Management Provider Support SAML Signing Certificate for Enterprise Sign-In Configure Provisioning for GoTo Products Using OneLogin