HELP FILE
Log In
Service Desk agents and administrators can log in to the Service Desk web application to view and manage all aspects of Service Desk.
Topics in this article:
Log in with a regular account
The majority of organizers use the same email address and password to sign in as they did when they initially signed up for or were invited to an account.
- Go to https://myaccount.logmeininc.com.
- Enter the email address and password used for your account. If desired, check the box to enable the "Remember me" option.
Note: If the "Remember me" option was enabled before your company enforced Enterprise Sign-In (SSO) as your only login method, your login session will remain unaffected, and the next time you are prompted to log in you must log in using single sign-on.
- Click Sign in.
- If prompted, verify your login.
Note: If you receive an error, you might be configured to use Enterprise Sign-In (SSO). Try clicking My Company ID and entering your email address there.
Log in using single sign-on
For some organizers who are part of large companies, their IT Admin may have enabled Enterprise Sign-In (single sign-on). This means they use the same username/password to log in to GoToAssist Service Desk as they do to log in to other work systems (like their email or work-issued computer).
- Go to https://myaccount.logmeininc.com.
- Enter your company email address. If you are not automatically redirected, you can click My Company ID, then enter your company email address and click Continue.
- You will be redirected to your company's sign-in page, where you can enter your company password.
Note: If you receive an error, you might not be configured to use single sign-on. Try clicking I have my own email address to return to the default Sign In page, then try again.
Log in with social media
You can choose to sign in using one of your existing social media accounts, such as Facebook, Google +, LinkedIn, or Microsoft. This ensures that while you are logged into the social provider on your device, you can access your LogMeIn product with no additional login. You can choose to login in this way at any time.
- Go to https://myaccount.logmeininc.com.
- At the bottom of the screen, click the Facebook, Google, LinkedIn, or Microsoft logo.
- Follow the on-screen instructions for linking your accounts together. You will be sent to the social sign-in provider to view the terms. If you have logged into a product as an attendee using your email, and trial or purchase a LogMeIn product with the same email address, you will be requested to login again with your email to proceed.
- For future logins to your GoToAssist Service Desk account, if you are already logged into the provider, you can launch GoToAssist Service Desk with no further login. If you are not logged into your provider, you step through that provider’s login.
Received a Welcome email?
Welcome to GoToAssist Service Desk! Someone has granted you access to their account, which means that once you create a password you will be able to log in and take advantage of the many features of GoToAssist Service Desk.
Forgot your password?
If you can't remember your password, you can reset it using your email address.
- Go to the Forgot password? page.
- Enter your login email address and click Reset Password.
- Soon you’ll receive a Forgot Your Password email. Click the link inside to create a new password.
Can't access your account?
If you're trying to log in but can't access your account, your free trial or subscription plan may have expired. You or the billing contact will need to renew your account to continue using GoToAssist Service Desk.
Can't access a module?
If you are unable to open up one of the GoToAssist modules, then you likely do not have access to it for one of the following reasons:
- No module access
If you see a message explaining that there is no seat assigned to you, then you must request an agent seat from an administrator on the account.
- Module not included in account
If you see a message stating that there is an issue with your account, it means your account does not include the module at all. An administrator on the account must add the module to the account's subscription plan and grant you an agent seat.
- Expired account
If the free trial or subscription plan for the account has expired, then you will not be able to access the GoToAssist web app and will only see the My Account page with the expired product(s) grayed out. An administrator on the account must renew the expired account.