HELP FILE
How do I sign in to GoToAssist Service Desk?
When you create a new account, or receive notification that you have a new GoToAssist Service Desk product account through your company, there are various ways you can sign in to your account based on the sign in options that have been set up.
Please note that your sign in experience may vary depending on the password manager application that you use.
Sign in with an email address and password
The majority of users use the same email address and password to sign in as they did when their account was created.
- Go to https://myaccount.logmeininc.com.
- Enter the email address for your account. If desired, check the box to enable the "Keep me signed in" option.
Note: If the "Remember me" option was enabled before your company enforced Enterprise Sign-In (SSO) as your only login method, your login session will remain unaffected, and the next time you are prompted to log in you must log in using single sign-on.
- Click Next.
- Enter your account password, then click Sign in.
- If prompted, verify your login.
Sign in using single sign-on
- Go to https://myaccount.logmeininc.com.
- Enter your company email address, then click Next.
- If you are not automatically redirected, you can click Continue.
- You will be redirected to your company's sign-in page, where you can proceed to sign in with your company credentials.
Interested in enforcing single sign-on as your users' only sign in method for accessing their product account? For more information, please contact Customer Care by scrolling to the bottom of this article and selecting a contact option.
Sign in with a social media account
You can choose to sign in using one of your existing social media accounts, such as Facebook, Google, LinkedIn, or Microsoft. This ensures that while you are signed in to the social provider on your device, you can access your LogMeIn product with no additional sign in steps.
- Go to https://myaccount.logmeininc.com.
- At the bottom of the screen, click on your social media sign in option for Facebook, Google, LinkedIn, or Microsoft.
- Follow the instructions to select your desired social account (if applicable) and proceed to sign in on your social media sign-in page.
- For accessing your GoToAssist Service Desk account in the future, if you are already signed into the provider, you can launch GoToAssist Service Desk with no further sign in steps. If you are not signed into your social media provider, you will be prompted to sign in using that account again.
Received a Welcome email?
Welcome to GoToAssist Service Desk! Someone has granted you access to their account, which means that once you create a password you will be able to log in and take advantage of the many features of GoToAssist Service Desk.
Sign in to the Admin Center
If you are an account administrator, you can sign in to the Admin Center at https://admin.logmeininc.com to manage your users and account settings.
You can then use the same steps (as mentioned above) to sign in based on your account setup.
Note that if you also have a GoToAssist Service Desk user account, you can access the Admin Center from the user account drop-down menu from the main toolbar in the top navigation while signed in.
Troubleshooting sign in issues
If you're having trouble signing in to your account, try the following:
- Try resetting your password with the instructions below.
- You might not have an account at all. If you are an attendee or a customer trying to join a session, you do not have a GoToAssist Service Desk product account.
- If you still can't sign in, you can contact Customer Care by clicking a contact option at the bottom of this article.
Forgot your password?
- Go to the Forgot password? page.
- Enter your login email address and click Reset Password.
- Soon you’ll receive a Forgot Your Password email. Click the link inside to create a new password. If desired, check the box for the "Sign out of all sessions" option to ensure your account is not being accessed from any other device. Learn more about managing trusted devices.
