HELP FILE

Set Approvers (Changes and Releases)

    Manage change approvers

    1. Go to Configure > Service > [select service] > Changes > Approvers.

    2. All groups added under the service are listed. Modify change approver groups as follows:

    • Any member can approve – Any member of the group can approve change plans
    • All members to approve – All members of the group must first approve change plans before development can begin
    • Non-approver – Members of this group do not have permission to approve change plans

    3. All users added under the service are listed.Modify change approver individuals as follows:

    • Approver – This individual has permission to approve change plans
    • Non-approver – This individual does not have permission to approve change plans

    4. Click Save when finished.

    Manage release approvers

    1. Go to Configure > Service > [select service] > Releases > Approvers.

    2. All groups added under the service are listed. Modify release approver groups as follows:

    • Any member can approve – Any member of the group can approve release plans
    • All members to approve – All members of the group must first approve release plans before development can begin
    • Non-approver – Members of this group do not have permission to approve release plans

    3. All users added under the service are listed.Modify release approver individuals as follows:

    • Approver – This individual has permission to approve release plans
    • Non-approver – This individual does not have permission to approve release plans

    4. Click Save when finished.

    Related

    Use Services and Service Management

    Create, Configure and Manage Services

    Enable and Integrate a Service's Support Email Address

    Create Templates (Incidents and Releases)

    Set Priorities and SLAs (Incidents)

    Set Priority Levels (Problems, Changes and Releases)

    Set Statuses

    Set Default Field Selections for New Incidents

    Set Types

    Set Categories

    Add Custom Fields

    Set Up Triggers

    Configure Service Access

    Solicit Feedback (Incidents)