Set Approvers (Changes and Releases)
Learn how to set and manage change and release approvers.
Manage change approvers
1. Go to Configure > Service > [select service] > Changes > Approvers.
2. All groups added under the service are listed. Modify change approver groups as follows:
- Any member can approve – Any member of the group can approve change plans
- All members to approve – All members of the group must first approve change plans before development can begin
- Non-approver – Members of this group do not have permission to approve change plans
3. All users added under the service are listed.Modify change approver individuals as follows:
- Approver – This individual has permission to approve change plans
- Non-approver – This individual does not have permission to approve change plans
4. Click Save when finished.
Manage release approvers
1. Go to Configure > Service > [select service] > Releases > Approvers.
2. All groups added under the service are listed. Modify release approver groups as follows:
- Any member can approve – Any member of the group can approve release plans
- All members to approve – All members of the group must first approve release plans before development can begin
- Non-approver – Members of this group do not have permission to approve release plans
3. All users added under the service are listed.Modify release approver individuals as follows:
- Approver – This individual has permission to approve release plans
- Non-approver – This individual does not have permission to approve release plans
4. Click Save when finished.
Related
Use Services and Service Management
Create, Configure and Manage Services
Enable and Integrate a Service's Support Email Address
Create Templates (Incidents and Releases)
Set Priorities and SLAs (Incidents)
Set Priority Levels (Problems, Changes and Releases)
