1. Sign in to GoToAssist Service Desk with your email address and password at https://desk.gotoassist.com.
2. Go to Configure > Services > Create New Service.
3. Enter the service's name and website (if applicable).
4. If desired, assign the service to a company using the Company drop-down menu. Each user can be assigned up to 1 company (or no company at all).
5. Enable the following options, if desired:
   • Agents will be able to flag time entries as billable for this service – Agents with Time User account rights will be able to flag their logged time for this service as "billable."
   • Enable support address: service-name@my-portal.assist.com – A Service Desk support email address is available for each service on the account. Enabling it with this option allows the service to be integrated with a third-party email address (i.e., your organization's support email address) and enable self-registration and incident creation via email. See Enable and Integrate a Service's Support Email Address for more information.
6. Click Save when finished.
7. On the next page, many additional tabs will appear that allow you to further customize your service, including the option to click Change to upload a service logo. If you have already uploaded a service logo and want to restore the original default logo, click Revert back to service initials.
8. Click Save when finished.
   Note: This will be displayed in service menus, timesheets and in the headers of all incidents, problems, changes etc. For best results use an image 61 x 61 pixels. File types accepted are gifs, jpgs or pngs.
   

You can copy an existing service, and select your desired components to carry over to the new service.

1. Sign in to GoToAssist Service Desk with your email address and password at https://desk.gotoassist.com.
2. Go to Configure > Services and select your service.
3. Enter a name for your new service (must be different from all existing service names).
4. Check the box(es) to select your desired components to carry over:
   • • Configurations: Incidents, Problems, Changes, Releases, Knowledge, Messages, Feedback, and/or Customer Email
   • People: Users, Groups, Customers, and/or Companies
     Note:  All components that remain deselected will carry over with default values.
5. Click Copy, and your new service is displayed.
   

1. Sign in to GoToAssist Service Desk with your email address and password at https://desk.gotoassist.com.
2. Go to Configure > Services and select your service.
3. Make your desired changes and click Save when finished with each tab.

1. Sign in to GoToAssist Service Desk with your email address and password at https://desk.gotoassist.com.
2. Go to Configure > Services and select your desired service.
3. Click OK when prompted to delete the service.

   Related

   Use Services and Service Management

   Enable and Integrate a Service's Support Email Address

   Create Templates (Incidents and Releases)

   Set Priorities and SLAs (Incidents)

   Set Priority Levels (Problems, Changes and Releases)

   Set Statuses

   Set Default Field Selections for New Incidents

   Set Types

   Set Categories

   Add Custom Fields

   Set Approvers (Changes and Releases)

   Set Up Triggers

   Configure Service Access

   Solicit Feedback (Incidents)