HELP FILE

What's New

Keep track of what's going on with GoToAssist Remote Support to learn about our newest features and changes. Please keep in mind that if you do not have the newest version of the desktop or mobile applications, you may not see all of the features and bug fixes described within the release notes.

To view detailed information about each new update, visit the GoToAssist Remote Support Release Notes.

Note: The frequency at which your GoToAssist Remote Support applications are updated depends on your account's update settings.

What's new in the Web App

Released June 24, 2019

• New "Camera Share" session type in Recordings

What's new in the Web App

Released June 17, 2019

• Fix for retroactively supporting the FastSupport base URL (https://fastsupport.com)  in customized support portals.

What's new in the Web App

Released June 06, 2019

• All FastSupport URLs redirect to https://fastsupport.gotoassist.com

What's new in the desktop apps (v4.6, b1624)

Released May 15, 2019

• Backend changes were implemented to improve the operability of the GoToAssist Expert desktop app.

What's new in the Active Directory Connector (v2.1.0.435)

Released April 16, 2019

• Support for new "Jive PBX extension" SCIM attribute
• Support for syncing multiple domains

What's new in the Launcher Service (v4.27) and GoTo Opener App (b494) – Feb. 21, 2019

• Bug fixes and minor changes

What's new in the Active Directory Connector (v2.1.0.429) – Feb. 19, 2019

• Ability to preview changes before running a sync
• Dropped support for Apigee API service

What's new in the Launcher Service (v2.46) and GoTo Opener App (b491) – Nov. 29, 2018

• Join flow improvements for Firefox and Safari
• Minor change

What's new in the desktop apps (v4.5, b1610) – Oct. 15, 2018

• Unattended support for RescueAssist
• GoToAssist Remote Support re-branded as RescueAssist

What's new in the GoToAssist (Customer) App for Android (v3.5.516) – Sept. 06, 2018

• Support for Android OS 9 (Pie)

What's new in the Active Directory Connector (v2.1.0.409) – Sept. 06, 2018

• New "Auto update" option
• Improvements to user messaging
• ADC operability improvements

What's new in the Active Directory Connector (v2.1.0.404) – August 16, 2018

• Support for TLS 1.2
• Automatic configuration of service recovery
• Citrix registry keys no longer used
• Replacement of legacy support links

What's new in the Web App – July 12, 2018

• Bug fixes and minor improvements

What's new in the Admin Center (v4.30) – May 22, 2018

• Ability to force immediately log out and enrollment of Two-Factor Authentication

What's new in the Web App – May 14, 2018

• New lighter look and feel for the login window
• Accessibility improvements

What's new in the desktop apps – Apr. 27, 2018

• Ability to switch to a dark theme (Windows only)
• Fix for screen sharing on unattended Macs
• Fix for displaying typed text within RDP sessions hosted from unattended Macs

What's new in the GoToAssist (Remote Support) App for iOS (v2.0.10) – Apr. 18, 2018

• Backend changes to support GDPR compliance

What's new in the GoToAssist (Remote Support) App for Android (v2.5.459) – Apr. 11, 2018

• Various app crash fixes

What's new in the GoToAssist (Customer) App for Android (v3.5.514) – Mar. 27, 2018

• New "Report Suspicious Activity" link at session end

What's new in the GoToAssist (Remote Support) App for Android (v2.5.458) – Mar. 27, 2018

• App crash fix for mobile browser sign in
• Fix for logout flow when Firefox is the default mobile web browser
• Known issue for logout flow when Opera is the default mobile web browser
• Backend changes to support GDPR compliance

What's new in the Web App (v2.6.9) – Jan. 18, 2018

• Ability to delete session recordings to support GDPR compliance (admins only)

What's new in the GoToAssist (Remote Support) App for Android (v2.5.453) – Dec. 18, 2017

• Dropped support for Android OS 3.2 (Honeycomb)
• Backend changes for Two-Factor Authentication support

What's new in the GoToAssist (Remote Support) App for iOS (v2.0.9) – Dec. 16, 2017

• Backend changes for Two-Factor Authentication support

Debut of GoToAssist and Two-Factor Authentication (Supported on v4.3, b1575) – Dec. 15, 2017

• Debut of Two-Factor Authentication
  • Set Up and Use Two-Factor Authentication
    • Enable your account (admins)
    • Enroll your agent account and mobile authenticator app
    • Log in using Two-Factor Authentication

What's new in the GoToAssist (Customer) App for Android (v3.5.511 Beta) – Dec. 11, 2017

• App crash fix

What's new in the desktop apps (v4.3, b1575) – Dec. 06, 2017

• New agent login window
• Backend changes to prepare support for Two-Factor Authentication
• Fix for allowing restricted Mac user accounts to set up unattended access
• Fix for preventing session crashes when saving notes

What's new in the GoToAssist (Remote Support) App for Android (v2.4.451 Beta) – Nov. 17, 2017

• Continued removal of previous company branding

What's new in the GoToAssist (Customer) App for Android (v3.5.510 Beta) – Nov. 09, 2017

• Continued removal of previous company branding

What's new in the desktop apps (v4.1, b1544) – Oct. 26, 2017

• Fix for allowing downloads from www.fastsupport.gotoassist.com/unattended

What's new in the Web App (v17.10.0) – Oct. 18, 2017

• Improvements to reporting filters

What's new in the desktop apps (v4.0, b1537) – Oct. 17, 2017

• New minimum required build for desktop apps
• New release notes location
• Release notes no longer open in web browser
• Finalized removal of previous company branding
• Bug fixes and minor improvements