HELP FILE
What's New
Keep track of what's going on with GoToAssist Remote Support to learn about our newest features and changes. Please keep in mind that if you do not have the newest version of the desktop or mobile applications, you may not see all of the features and bug fixes described within the release notes.
To view detailed information about each new update, visit the GoToAssist Remote Support Release Notes.
What's new in the Admin Center (v4.30) – May 22, 2018
- Ability to force immediate logout and enrollment of Two-Factor Authentication
What's new in the Web App – May 14, 2018
- New lighter look and feel for the login window
- Accessibility improvements
What's new in the desktop apps – Apr. 27, 2018
- Ability to switch to a dark theme (Windows only)
- Fix for screen sharing on unattended Macs
- Fix for displaying typed text within RDP sessions hosted from unattended Macs
What's new in the GoToAssist (Remote Support) App for iOS (v2.0.10) – Apr. 18, 2018
- Backend changes to support GDPR compliance
What's new in the GoToAssist (Remote Support) App for Android (v2.5.459) – Apr. 11, 2018
- Various app crash fixes
What's new in the GoToAssist (Customer) App for Android (v3.5.514) – Mar. 27, 2018
- New "Report Suspicious Activity" link at session end
What's new in the GoToAssist (Remote Support) App for Android (v2.5.458) – Mar. 27, 2018
- App crash fix for mobile browser sign in
- Fix for logout flow when Firefox is the default mobile web browser
- Known issue for logout flow when Opera is the default mobile web browser
- Backend changes to support GDPR compliance
What's new in the Web App (v2.6.9) – Jan. 18, 2018
- Ability to delete session recordings (admins only)
What's new in the GoToAssist (Remote Support) App for Android (v2.5.453) – Dec. 18, 2017
- Dropped support for Android OS 3.2 (Honeycomb)
- Backend changes for Two-Factor Authentication support
What's new in the GoToAssist (Remote Support) App for iOS (v2.0.9) – Dec. 16, 2017
- Backend changes for Two-Factor Authentication support
Debut of GoToAssist and Two-Factor Authentication (Supported on v4.3, b1575) – Dec. 15, 2017
- Debut of Two-Factor Authentication
- Set Up and Use Two-Factor Authentication
- Enable your account (admins)
- Enroll your agent account and mobile authenticator app
- Log in using Two-Factor Authentication
- Set Up and Use Two-Factor Authentication
What's new in the GoToAssist (Customer) App for Android (v3.5.511 Beta) – Dec. 11, 2017
- App crash fix
What's new in the desktop apps (v4.3, b1575) – Dec. 06, 2017
- New agent login window
- Backend changes to prepare support for Two-Factor Authentication (Coming soon!)
- Fix for allowing restricted Mac user accounts to set up unattended access
- Fix for preventing session crashes when saving notes
What's new in the GoToAssist (Remote Support) App for Android (v2.4.451 Beta) – Nov. 17, 2017
- Continued removal of previous company branding
What's new in the GoToAssist (Customer) App for Android (v3.5.510 Beta) – Nov. 09, 2017
- Continued removal of previous company branding
What's new in the desktop apps (v4.1, b1544) – Oct. 26, 2017
- Fix for allowing downloads from www.fastsupport.com/unattended
What's new in the Web App (v17.10.0) – Oct. 18, 2017
- Improvements to reporting filters
What's new in the desktop apps (v4.0, b1537) – Oct. 17, 2017
- New minimum required build for desktop apps
- New release notes location
- Release notes no longer open in web browser
- Finalized removal of previous company branding
- Bug fixes and minor improvements