HELP FILE

What's New

Keep track of what's going on with GoToAssist Remote Support to learn about our newest features and changes. Please keep in mind that if you do not have the newest version of the desktop or mobile applications, you may not see all of the features and bug fixes described within the release notes.

To view detailed information about each new update, visit the GoToAssist Remote Support Release Notes.

Note: The frequency at which your GoToAssist Remote Support applications are updated depends on your account's update settings.

What's new in the Session Recording Service

Released November 08, 2019

  • Ability to manage session recording access

What's new in the Corporate Billing Portal

Released October 24, 2019

  • New sign in experience

What's new in the Login Service

Released October 10, 2019

  • New tailored sign in experience

What's new in the GoTo Opener App

Released October 10, 2019

  • Support for macOS Catalina (10.15)
  • Bug fixes and minor improvements

What's new in the desktop apps (v4.7, b1673)

Released October 10, 2019

  • Support for macOS Catalina (10.15)
  • Known issue with unreadable text in Dark Mode

What's new in the Launcher Service & GoTo Opener App

Released August 01, 2019

  • New warning message for insecure redirects
  • Download of GoTo Opener app is no longer blocked (Windows only)

What's new in the Web App

Released June 24, 2019

  • New "Camera Share" session type in Recordings

What's new in the Web App

Released June 17, 2019

What's new in the Web App

Released June 06, 2019

What's new in the desktop apps (v4.6, b1624)

Released May 22, 2019

  • Backend changes were implemented to improve the operability of the GoToAssist Expert desktop app.

What's new in the desktop apps (v4.6, b1610)

Released May 15, 2019

  • Backend changes were implemented to improve the operability of the GoToAssist Expert desktop app.

What's new in the Active Directory Connector (v2.1.0.435)

Released April 16, 2019

What's new in the Launcher Service (v4.27) and GoTo Opener App (b494)

Released February 21, 2019

  • Bug fixes and minor changes

What's new in the Active Directory Connector (v2.1.0.429)

Released February 19, 2019

  • Ability to preview changes before running a sync
  • Dropped support for Apigee API service