HELP FILE

What's new in GoToAssist Remote Support v4?

Keep track of what's going on with GoToAssist Remote Support to learn about our newest features and changes. Please keep in mind that if you do not have the newest version of the desktop or mobile applications, you may not see all of the features and bug fixes described within the release notes.

Note: The frequency at which your GoToAssist Remote Support applications are updated depends on your account's update settings.

You can visit the Community to view discussions about GoToAssist Remote Support v4.

LogMeIn Admin Center (v5.24.0) – August 12, 2020

New!

Ability to Change Account Name
Account admins can change the account name of their LogMeIn product account within Admin Settings. Previously, account name changes could only be performed by Customer Care representatives.
New Welcome and Assignment Change Email Templates

The Welcome email and Change email templates have a new look and feel! Note that any customizations made to the previous template will also be carried over to the new template.

Note: This feature is being rolled out in a phased manner. This release enabled it as the default setting for most accounts (with the ability to opt-out, if desired), and made it available as an opt-in feature for other accounts – both of which can be configured within Admin Settings under Email Customizations. All new accounts will only see the new email templates and be unable to opt-out. A future release will make it the default setting for all accounts.

What's new in the Web App – July 08, 2020

Improved

  • RescueAssist has rejoined the GoToAssist family as GoToAssist Remote Support v5. Accordingly, the existing GoToAssist Remote Support offering is now referred to throughout the product as GoToAssist v4. You can see your current version, or switch between GoToAssist v4 and GoToAssist v5 using the user account drop-down menu in the top right. Learn more.

What's new in the Session Recording Service

Released November 08, 2019

  • Ability to manage session recording access

What's new in the Corporate Billing Portal

Released October 24, 2019

  • New sign in experience

What's new in the Login Service

Released October 10, 2019

  • New tailored sign in experience

What's new in the GoTo Opener App

Released October 10, 2019

  • Support for macOS Catalina (10.15)
  • Bug fixes and minor improvements

What's new in the desktop apps (v4.7, b1673)

Released October 10, 2019

  • Support for macOS Catalina (10.15)
  • Known issue with unreadable text in Dark Mode

What's new in the Launcher Service & GoTo Opener App

Released August 01, 2019

  • New warning message for insecure redirects
  • Download of GoTo Opener app is no longer blocked (Windows only)

What's new in the Web App

Released June 24, 2019

  • New "Camera Share" session type in Recordings

What's new in the Web App

Released June 17, 2019

What's new in the Web App

What's new in the desktop apps (v4.6, b1624)

Released May 22, 2019

  • Backend changes were implemented to improve the operability of the GoToAssist Expert desktop app.

What's new in the desktop apps (v4.6, b1610)

Released May 15, 2019

  • Backend changes were implemented to improve the operability of the GoToAssist Expert desktop app.

What's new in the Active Directory Connector (v2.1.0.435)