HELP FILE
What's new in GoToAssist Remote Support v4?
Keep track of what's going on with GoToAssist Remote Support to learn about our newest features and changes. Please keep in mind that if you do not have the newest version of the desktop or mobile applications, you may not see all of the features and bug fixes described within the release notes.
To view detailed information about each new update, visit the GoToAssist Remote Support Release Notes.
Note: The frequency at which your GoToAssist Remote Support applications are updated depends on your account's
update settings.
What's new in the Web App
Released July 08, 2020
- Improved: RescueAssist has rejoined the GoToAssist family as GoToAssist Remote Support v5. Accordingly, the existing GoToAssist Remote Support offering is now referred to throughout the product as GoToAssist v4. You can see your current version, or switch between GoToAssist v4 and GoToAssist v5 using the user account drop-down menu in the top right. Learn more.
What's new in the Session Recording Service
- Ability to manage session recording access
What's new in the Corporate Billing Portal
- New sign in experience
What's new in the Login Service
- New tailored sign in experience
What's new in the GoTo Opener App
- Support for macOS Catalina (10.15)
- Bug fixes and minor improvements
What's new in the desktop apps (v4.7, b1673)
- Support for macOS Catalina (10.15)
- Known issue with unreadable text in Dark Mode
What's new in the Launcher Service & GoTo Opener App
- New warning message for insecure redirects
- Download of GoTo Opener app is no longer blocked (Windows only)
What's new in the Web App
- New "Camera Share" session type in Recordings
What's new in the Web App
-
Fix for retroactively supporting the FastSupport base URL (https://fastsupport.com) in customized support portals.
What's new in the Web App
-
All FastSupport URLs redirect to https://fastsupport.gotoassist.com
What's new in the desktop apps (v4.6, b1624)
-
Backend changes were implemented to improve the operability of the GoToAssist Expert desktop app.
What's new in the desktop apps (v4.6, b1610)
- Backend changes were implemented to improve the operability of the GoToAssist Expert desktop app.
What's new in the Active Directory Connector (v2.1.0.435)
- Support for new "Jive PBX extension" SCIM attribute
- Support for syncing multiple domains