HELP FILE
Report Abuse
As a customer, the security of your computer and mobile devices is our top priority. If you have joined a GoToAssist Remote Support session, and believe that suspicious or fraudulent activity occurred during your session, you can exit the session and report the abuse immediately.
Topics in this article:
Report abuse from ending a session
You can report abuse by ending a session and clicking "Report abuse" in the session end dialog from the GoToAssist Customer application in the following ways:
- End session from the GoToAssist Customer toolbar
- Click the Exit icon
or End Session icon
from the GoToAssist Customer toolbar.
- Click the Report abuse link in the session end dialog.
Windows
Mac
- A web browser window will open with your Session ID pre-populated in the Support Key field.
- Click Send Report to submit the session information.
- End session from the GoToAssist Customer icon
- Right-click the GoToAssist Customer system tray (Windows) or dock (Mac) icon.
- Click Exitor Quit.
Windows
Mac
- Click the Report abuse link in the session end dialog.
- A web browser window will open with your Session ID pre-populated in the Support Key field.
- Click Send Report to submit the session information.
Report abuse from website
You can report abuse after a session has ended and you no longer have access to the end session dialog, as follows:
- Click Report Abuse on https://www.fastsupport.com or go to https://www.fastsupport.com/abuse/report.
- In the Support Key field, enter the 9-digit Session ID of the support session you would like to report.
- Click Send Report to submit the session information.
Report abuse via mobile
When a support session has ended from an Android device, tap Report Suspicious Activity on the session end message to report abuse directly to LogMeIn, Inc. for any session where the agent was perceived to have used GoToAssist Remote Support for suspicious or fraudulent activity during a session.
Related
Block or Remove Unattended Access
Join a Support Session From Your Desktop
Use the GoToAssist Customer Attended Standalone Application (Single Executable for Windows)