HELP FILE

Report Abuse

As a customer, the security of your computer and mobile devices is our top priority. If you have joined a GoToAssist Remote Support session, and believe that suspicious or fraudulent activity occurred during your session, you can exit the session and report the abuse immediately.

 

Report abuse from ending a session

You can report abuse by ending a session and clicking "Report abuse" in the session end dialog from the GoToAssist Customer application in the following ways:

End session from the GoToAssist Customer toolbar

  1. Click the Exit icon or End Session icon from the GoToAssist Customer toolbar.
  2. Click the Report abuse link in the session end dialog.

Windows

Mac

  1. A web browser window will open with your Session ID pre-populated in the Support Key field.
  2. Click Send Report to submit the session information.

End session from the GoToAssist Customer icon

  1. Right-click the GoToAssist Customer system tray (Windows) or dock (Mac) icon.
  2. Click Exitor Quit.

Windows

Mac

  1. Click the Report abuse link in the session end dialog.
  2. A web browser window will open with your Session ID pre-populated in the Support Key field.
  3. Click Send Report to submit the session information.

 

Report abuse from website

You can report abuse after a session has ended and you no longer have access to the end session dialog, as follows:

  1. Click Report Abuse on https://fastsupport.gotoassist.com or go to https://fastsupport.gotoassist.com/abuse/report.
  2. In the Support Key field, enter the 9-digit Session ID of the support session you would like to report.
  3. Click Send Report to submit the session information.

 

Report abuse via mobile

When a support session has ended from an Android device, tap Report Suspicious Activity on the session end message to report abuse directly to LogMeIn, Inc. for any session where the agent was perceived to have used GoToAssist Remote Support for suspicious or fraudulent activity during a session.

Related

Update Stored Password

Block or Remove Unattended Access

Join a Support Session From Your Desktop

Use the GoToAssist Customer Attended Standalone Application (Single Executable for Windows)

Use the GoToAssist Customer Desktop Application