HELP FILE
Report Abuse
As a customer, the security of your computer is our top priority. If you have joined a GoToAssist Remote Support session, and believe that suspicious or fraudulent activity occurred during your session, you can exit the session and report the abuse immediately.
Topics in this article:
Report abuse from ending a session
You can report abuse by ending a session and clicking "Report abuse" in the session end dialog from the GoToAssist Customer application in the following ways:
- End session from the GoToAssist Customer toolbar
- Click the Exit icon
or End Session icon
from the GoToAssist Customer toolbar.
- Click the Report abuse link in the session end dialog.
Windows
Mac
- A web browser window will open with your Session ID pre-populated in the Support Key field.
- Click Send Report to submit the session information.
- End session from the GoToAssist Customer icon
- Right-click the GoToAssist Customer system tray (Windows) or dock (Mac) icon.
- Click Exitor Quit.
Windows
Mac
- Click the Report abuse link in the session end dialog.
- A web browser window will open with your Session ID pre-populated in the Support Key field.
- Click Send Report to submit the session information.
Report abuse from website
You can report abuse after a session has ended and you no longer have access to the end session dialog, as follows:
- Click Report Abuse on https://www.fastsupport.com or go to https://www.fastsupport.com/abuse/report.
- In the Support Key field, enter the 9-digit Session ID of the support session you would like to report.
- Click Send Report to submit the session information.
Related articles
Block or Remove Unattended Access
Join a Support Session From Your Desktop
Use the GoToAssist Customer Attended Standalone Application (Single Executable for Windows)