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Download the Customer Mobile APK to Android OS 7 (Nougat) and earlier

This guide guides you how to download the mobile APK for Android OS 7 and earlier versions.

For all new installations of the GoToAssist (Remote Support) APK for Android, you must allow installation of apps from sources other than the Google Play Store (unknown sources) to proceed.

GoToAssist (Customer) APK for Android

Attention: The GoToAssist (Customer) app for Android from the Google Play Store will retire soon. For optimal performance, please use the GoToAssist (Customer) APK for Android.
  1. Select the Download .apk button.
  2. The browser informs you that (this) ”file might be harmful”. As all GoTo products are trusted and safe apps, proceed with downloading by selecting Download anyway.
  3. Once the download has finished, Open the file.
  4. Android informs you that it is blocking the installation, since it is an app ”obtained from unknown sources”. Allow the installation by selecting Settings, then on the next screen, turn on the Unknown sources switch.
  5. Navigate back to the previous screen. When prompted, verify the change by selecting OK.
    Note: If the Back button does not take you back to the previous screen, reselect the APK file from your browser’s download list or download the file again, and tap on the download notification.
  6. Navigate back to the previous screen. When prompted, select Install.
  7. Once the app has been installed, select Open. The app opens, where you can enter the Support Key your agent has provided, and Join the session.
Article last updated: 27 September, 2022