Download the Mobile Apps
There are various mobile apps that will facilitate a support session between an agent and a customer. Download the app that is right for you onto your iOS or Android device.
Use the Mobile Feature Comparison chart to compare the abilities of each mobile app.
Download the agent mobile app
Agents can download the iOS or Android agent mobile app onto their device to host support sessions on the go!
Download the customer mobile app
Customers can download the Android customer mobile app onto their device to join support sessions from anywhere!
Restriction: Customers cannot join a GoToAssist Remote Support v4 session using an iOS device. For more information, please see the system requirements for Agents and Customers.
GoToAssist (Customer) APK for Android
Attention: The GoToAssist (Customer) app for Android from the Google Play Store will retire soon. For optimal performance, please use the GoToAssist (Customer) APK for Android.
Depending on the Android version and the device manufacturer, there can be different scenarios for installing the APK.
Article last updated: 26 October, 2022