HELP FILE

System Requirements for Agents

    As an agent, you can easily host support sessions using GoToAssist Remote Support v4 from your desktop or mobile device to assist your customers - anytime, anywhere! Below are the system requirements to host a support session as an agent.

    Note: If you are a customer attempting to join a support session, see the System Requirements for Customers.

    Host a support session from a Windows or Mac computer

    To host an attended GoToAssist Remote Support v4 session from your desktop computer or to set up unattended access on a customer's machine, you will need the following:

    • An active GoToAssist Remote Support v4 agent license (free trial or paid subscription)
    • Attended sessions - GoToAssist Expert desktop application for Windows or Mac to start attended support sessions.
    • Unattended sessions - Unattended installer from your Dashboard or Devices page (within your account) to set up on a customer's machine and start unattended support sessions. Learn more.
    Restriction: GoToAssist Remote Support v4 sessions cannot be hosted or joined in a Citrix-based environment.
    Attention: If you are setting up unattended support on a Mac, please be sure that the Mac user account name does not contain a space or the installation will fail. Learn more.
    Operating Systems:
    • Windows 7 Service Pack 2 or later
    • Windows Server 2008 R2 or later
    • macOS 10.9 (Mavericks) or later
    Web Browsers:
    • Google Chrome (current version)
    • Mozilla Firefox (current version)
    • Microsoft Edge v20 or later
    • Internet Explorer v9 or later
    • Apple Safari (current version)
    Internet Connection:
    • Broadband internet connection with 1+ Mbps
    Hardware:
    • Intel Processor (2GB of RAM or better)
    Software for Attended Support Sessions:

    Host a support session from iOS

    To host a GoToAssist Remote Support v4 session from your iOS device, you will need the following:

    Mobile Operating System:
    • iOS 11 or later
    Mobile Device:
    • iPhone 5s or later
    • iPad Air or later
    Internet Connection:
    • 3G (or better) or Wi-Fi
    Mobile App:

    iOS

    Features: Features may vary depending on your mobile device. For more information, see Mobile Feature Comparison.

    Host a support session from Android

    To host a GoToAssist Remote Support session from your Android device, you will need the following:

    Mobile Operating System:
    • Android OS 4.4 (KitKat) or later
    Mobile Device:
    • All devices
    Internet Connection:
    • 3G (or better) or Wi-Fi
    Mobile APK:
    • GoToAssist (Remote Support) APK for Android – Install on an Android device to host support sessions. Installation instructions.

    Android

    Features: Features will vary depending on your mobile device manufacturer, version of Android OS and GoToAssist app for Android you are using. For more information, see Mobile Feature Comparison.
    Article last updated: 26 October, 2022