The features that are available from your mobile device will depend on your device manufacturer, mobile operating system and version, and whether you are an agent (hosting a support session) or a customer (attending a support session). Use the chart below to see what features are available on each mobile device.

Joining from a Windows computer

Session Features	Hosting from an iOS device	Hosting from an Android device
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del
Reboot
Reboot in Safe Mode
Upgrade to run as a service
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Change Settings

Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from a Mac

Session Features	Hosting from an iOS device	Hosting from an Android device
View customer's screen
Use remote control***
Chat with customer
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del (Windows only)	N/A
Reboot (Windows only)	N/A
Reboot in Safe Mode (Windows only)	N/A
Upgrade to run as a service (Windows only)	N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Change Settings

Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from a Samsung device

Session Features	Joining using the Android (Customer) APK
Share your screen
Allow remote control***
Share your camera
Chat
Transfer files***
Remote diagnostics
Allow recorded screen sharing***
Use drawing tools
View app info
Send log files

Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from an LG device

Session Features	Joining using the Android (Customer) APK
Share your screen (with Screensharing plugin for LG)
Allow remote control***	*
Share your camera
Chat
Transfer files***
Remote diagnostics
Allow recorded screen sharing***
Use drawing tools
View app info
Send log files

Note: * Remote control is not supported on LG Nexus 5 devices. Customers joining from this specific device will have view-only screen sharing.

Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Note: If you are joining a support session from a Samsung device using a new installation of the GoToAssist (Customer) v4 APK for Android (installed on or after January 30, 2021), remote control is not supported. In order for the agent to use remote control, you must join the support session using the GoToAssist Support - Customer v5 app for Android. Learn more.

Joining from a non-Samsung or non-LG device

Session Features	Joining using the Android (Customer) APK
Share your screen	* *Only supported on Android OS 5.0.X (Lollipop) or later
Allow remote control***
Share your camera
Chat
Transfer files***
Remote diagnostics
Allow recorded screen sharing***
Use drawing tools
View app info
Send log files