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Mobile Feature Comparison

The features that are available from your mobile device will depend on your device manufacturer, mobile operating system and version, and whether you are an agent (hosting a support session) or a customer (attending a support session). Use the chart below to see what features are available on each mobile device.

Joining from a Windows computer

Session Features Hosting from an iOS device Hosting from an Android device
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del
Reboot
Reboot in Safe Mode
Upgrade to run as a service
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Change Settings
Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from a Mac

Session Features Hosting from an iOS device Hosting from an Android device
View customer's screen
Use remote control***
Chat with customer
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del (Windows only) N/A
Reboot (Windows only) N/A
Reboot in Safe Mode (Windows only) N/A
Upgrade to run as a service (Windows only) N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Change Settings
Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

GoToAssist (Customer) APK and App for Customers

Attention: The GoToAssist Remote Support v4 Mobile App is not compatible with Android 14. The mobile app works on Android 13 or older OS systems.

Joining from an iOS device

Restriction: Customers cannot join a GoToAssist Remote Support v4 session using an iOS device. For more information, please see the system requirements for Agents and Customers.

Joining from a Samsung device

Session Features Joining using the Android (Customer) APK
Share your screen
Allow remote control***
Share your camera
Chat
Transfer files***
Remote diagnostics
Allow recorded screen sharing***
Use drawing tools
View app info
Send log files
Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from an LG device

Session Features Joining using the Android (Customer) APK
Share your screen (with Screensharing plugin for LG)
Allow remote control*** *
Share your camera
Chat
Transfer files***
Remote diagnostics
Allow recorded screen sharing***
Use drawing tools
View app info
Send log files
Note: * Remote control is not supported on LG Nexus 5 devices. Customers joining from this specific device will have view-only screen sharing.
Note: *** These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Note: If you are joining a support session from a Samsung device using a new installation of the GoToAssist (Customer) v4 APK for Android (installed on or after January 30, 2021), remote control is not supported. In order for the agent to use remote control, you must join the support session using the GoToAssist Support - Customer v5 app for Android. Learn more.

Joining from a non-Samsung or non-LG device

Session Features Joining using the Android (Customer) APK
Share your screen

*

*Only supported on Android OS 5.0.X (Lollipop) or later

Allow remote control***
Share your camera
Chat
Transfer files***
Remote diagnostics
Allow recorded screen sharing***
Use drawing tools
View app info
Send log files
Article last updated: 27 September, 2022