Create and Manage Settings Templates - GoToAssist Remote Support

Required Update on January 31, 2021

On January 31, 2021 all GoToAssist Remote Support versions below v4.5 build 1610 will no longer be supported. At that time all desktop applications (including unattended devices) will be automatically updated to the latest version, v4.8 build 1692.
If you do not wish to use the latest version, then you must take action now to manually update your account settings.

Learn about how this impacts you Learn more about the new v5

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HELP FILE

Create and Manage Settings Templates

Create a new settings template

Sign in to the Admin Center at https://admin.logmeininc.com.
Select Admin Settings in the left navigation.
Under Company Setup, select Edit in the Settings Template pane.
Click Add a Template.
Enter the new template name and click Save.
Select the Settings icon that appears next to the new template.
Select a product in the top navigation to see a list of available features.
Use the Status column to modify the user's access to each feature. If applicable, additional customizations are available in the Details column.
You can now apply this template as you manually add new users to your account.

Manage default or settings templates

Sign in to the Admin Center at https://admin.logmeininc.com.
Select Admin Settings in the left navigation.
Under Company Setup, select Edit in the Settings Template pane.
Click the Settings icon for your desired template (default or custom).
Select a product in the top navigation to see a list of available features.
Use the Status column to modify the user's access to each feature. If applicable, additional customizations are available in the Details column.

Note: Changes made to an existing template will not impact the settings of any existing users it was used on. To make changes for existing users, see Manage Feature Settings for Users.

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