HELP FILE

Rename Unattended Computers

    You can rename the displayed name for unattended support computers.

    Rename an unattended computer via the agent desktop app

    1. Open the GoToAssist Expert desktop application.
    2. Click Unattended Computers in the toolbar and select View Unattended Computers.

      Note: If access to the Unattended Support feature has been disabled by your administrator, then the Unattended Support menu in the Viewer toolbar will be disabled (i.e., grayed out).

    1. Use the left navigation to find the correct device group and the desired unattended computer. Click the arrow icon and select Rename.

    1. Enter a new name for the computer and click OK.

    Rename a device via the web

    You can rename a device from the web using your Dashboard or Devices page, as follows:

    1. Log in at http://up.gotoassist.com and navigate to your Dashboard or Devices page.
    2. On the row of your desired device, click the Options icon , then click Rename to edit the name of your device.

    1. Click Save when finished.