Use Releases and Release Management
Learn about what "releases" are and how release management can help you. Releases are the implementation of incidents and changes into services. When incidents are resolved and changes are completed, they are ready to be deployed to customers. Releases provide a way of tracking when incidents and changes are implemented and who is responsible for aspects of the release process. Service Desk release forms are designed to enable the following development process: planning, approval, testing and deployment.
Topics in this article:
Objective: To track and manage the planning, testing and deployment of releases for services
Release management allows you to track the planning, testing and deployment of each Release. The ability to link other records and affected items means its easy to see what exactly is in each release and why.
Well-planned releases allow the following:
- Create clear disruption points.
- Ensure the quality of the production environment through formal procedures and checks.
- Track every deployment and record when it happened.
- Keep stakeholders informed (via the watchlist).
Administrators can configure release settings to suit the organization's needs. The settings for releases can be managed on a per-service basis, as detailed in the following related articles:
- Set Priority Levels (Problems, Changes and Releases)
- Set Types
- Set Categories
- Add Custom Fields
- Set Up Triggers
- Create, Configure and Manage Services