Close and Delete Releases

    Releases are the implementation of incidents and changes into services. When incidents are resolved and changes are completed, they are ready to be deployed to customers. Releases provide a way of tracking when incidents and changes are implemented and who is responsible for aspects of the release process. Service Desk release forms are designed to enable the following development process: planning, approval, testing and deployment.

    Close a release

    Once a release has been successfully deployed, it can be closed.

    1. Open the release to be closed.

    2. Ensure that all testing issues are logged and all releases are recorded.

    3. Click Close.

    4. Fill out the closing details.

    5. Click Save when finished.

    Delete a release

    Note: Once deleted, the data will no longer be accessible within your account, however, the data remains stored within our system.

    Releases can also be deleted at any time.

    1. Open the release to be deleted.

    2. Click Delete.

    3. A warning message cautions that this cannot be undone. Click I'm scared, don't delete this to cancel, or Yes I'm sure! Just delete it! to continue.


    Use Releases and Release Management

    Create and Approve Releases

    Test Releases

    Deploy Releases

    Article last updated: 27 September, 2022