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Feature Comparison: Windows vs. Mac

Learn about they key differences of using a Windows or a Mac when it comes to the various features of GoToAssist Remote Support v4.

The GoToAssist Remote Support v4 agent desktop app delivers features and tools that help provide the best possible support experience for agents and their customers. In-session features and tools may vary, depending on the agent's account permissions, as well as the operating system from which the agent is hosting and the customer is joining.

Note: For more information, please see the system requirements for agents and customers.
GoToAssist Remote Support v4 agent desktop app

Installation Instructions

Installation Instructions

Hosting from a Windows computer

Session Features Joining from Windows Joining from Mac
Share agent's screen
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del N/A
Reboot
Reboot in Safe Mode
Upgrade to run as a service N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Hosting from a Mac

Session Features Joining from Windows Joining from Mac
Share agent's screen
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del N/A
Reboot
Reboot in Safe Mode
Upgrade to run as a service N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Article last updated: 26 October, 2022