The GoToAssist Remote Support v4 agent desktop app delivers features and tools that help provide the best possible support experience for agents and their customers. In-session features and tools may vary, depending on the agent's account permissions, as well as the operating system from which the agent is hosting and the customer is joining.

GoToAssist Remote Support v4 agent desktop app
Installation Instructions	Installation Instructions

Hosting from a Windows computer

Session Features	Joining from Windows	Joining from Mac
Share agent's screen
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del		N/A
Reboot
Reboot in Safe Mode
Upgrade to run as a service		N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes

Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Hosting from a Mac

Session Features	Joining from Windows	Joining from Mac
Share agent's screen
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del		N/A
Reboot
Reboot in Safe Mode
Upgrade to run as a service		N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes

Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.