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Feature Comparison: Windows vs. Mac

    The GoToAssist Remote Support v4 agent desktop app delivers features and tools that help provide the best possible support experience for agents and their customers. In-session features and tools may vary, depending on the agent's account permissions, as well as the operating system from which the agent is hosting and the customer is joining.

    Note: For more information, please see the system requirements for agents and customers.
    GoToAssist Remote Support v4 agent desktop app

    Installation Instructions

    Installation Instructions

    Hosting from a Windows computer

    Session Features Joining from Windows Joining from Mac
    Share agent's screen
    View customer's screen
    Use remote control***
    Chat with customer
    Transfer files***
    Retrieve remote diagnostics
    Record screen sharing***
    Use drawing tools
    Send Ctrl+Alt+Del N/A
    Reboot
    Reboot in Safe Mode
    Upgrade to run as a service N/A
    Set up unattended support***
    Invite other agents to join (session collaboration)
    Create session notes
    Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

    Hosting from a Mac

    Session Features Joining from Windows Joining from Mac
    Share agent's screen
    View customer's screen
    Use remote control***
    Chat with customer
    Transfer files***
    Retrieve remote diagnostics
    Record screen sharing***
    Use drawing tools
    Send Ctrl+Alt+Del N/A
    Reboot
    Reboot in Safe Mode
    Upgrade to run as a service N/A
    Set up unattended support***
    Invite other agents to join (session collaboration)
    Create session notes
    Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
    Article last updated: 26 October, 2022