Two-step verification, or multifactor authentication adds a second layer of protection to your account.
Once you set up two-step verification, your login procedure changes: After entering your LogMeIn ID and password, you are also required to verify your identity using either a mobile authenticator app or text message (or using a backup method, which can be either text message or email).
With two-step verification, you will be able to log in with the following components, versions, sites:
- Host software for Windows, 4.1.4141 and above
- Host software for Mac, 4.1.4132 and above
- iOS app, all versions
- Android app, all versions except "Ignition" branded versions
- join.me (all components), all versions
You will be unable to log in to the following components:
- Legacy versions of Ignition for Windows: Please switch to the Client desktop app before using two-step verification
- Legacy versions of Ignition for Android: Please upgrade to the Android app
Tip: Guidance from PCI DSS v3.0
"To prevent the compromise of multiple customers through the use of a single set of credentials, vendors with remote access accounts to customer environments should use a different authentication credential for each customer."
Article last updated: 27 September, 2022