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How To Force Individual Users to Use Two-Factor Authentication

Force an individual user to follow a two-step process to verify their identity when logging in to their account.

Before you begin:

Only Central users with User management permission can edit or enforce a login policy.

  1. In Central, click Users > Manage.

    Result: The Users page is displayed.

  2. Click the email address of the user you want to edit.

    Result: The Edit page is displayed.

  3. Under Extra Security, select Enforce two-factor authentication for this user.
  4. Click Save.

    Result: Users must follow a two-step process to verify their identity. They can choose any method currently available for the client. The policy cannot force them to use a specific method. For details, see Two-Step Verification.

Results: Upon next login, the user must set up Two-factor authentication.
Tip: As a courtesy to your users, you may want to notify them when you apply policy changes. Central does not automatically notify users of policy changes. If users need assistance setting up two-step verification, direct them to: Set Up Multifactor Authentication for Your Own Account.
Tip: When using Central in a browser, Login Policy does not allow you to save devices. This only applies if the Master Account Holder enables Two-factor authentication under Users > Login Policy.
Article last updated: 27 September, 2022