HELP FILE

Two-Step Verification

    Two-step verification adds a second layer of protection to your account.

    Once you set up two-step verification, your login procedure changes: After entering your LogMeIn ID and password, you are also required to verify your identity using either a mobile authenticator app or text message (or using a backup method, which can be either text message or email).

    With two-step verification, you will be able to log in with the following components, versions, sites:
    • LogMeIn.com
    • Host software for Windows, 4.1.4141 and above
    • Host software for Mac, 4.1.4132 and above
    • iOS app, all versions
    • Android app, all versions except "Ignition" branded versions
    • join.me (all components), all versions

    You will be unable to log in to the following components:

    • Legacy versions of Ignition for Windows: Please switch to the Client desktop app before using two-step verification
    • Legacy versions of Ignition for Android: Please upgrade to the Android app
    Tip: Guidance from PCI DSS v3.0

    "To prevent the compromise of multiple customers through the use of a single set of credentials, vendors with remote access accounts to customer environments should use a different authentication credential for each customer."