HELP FILE

Set Up Multifactor Authentication for Your Own Account

    Multifactor authentication, also known as two-factor verification, works with products and components that allow login via our common login service.

    Microsoft Authenticator

    Make sure you have Microsoft Authenticator installed on your mobile device.
    1. Log in to your account at LogMeIn.com using your email address and password.
    2. At the top of the page, select Settings > Account Settings.

      Result: The Account Settings page is displayed.

    3. Under Security, look for Setup Multifactor Authentication and select get started. The Protect your account page is displayed.

    4. On the Protect your account page, select Set up mobile app then Next.
    5. In the Microsoft Authenticator app on your mobile device, tap the + (plus) icon to add an account.Add an Account to Microsoft Authenticator
    6. Tap Personal account as the type of account. Add an account in the following ways:
      • Sign in to your account.
      • Open a scanner app on your mobile device to scan the QR code.
    7. Physically hold your device in front of the LogMeIn.com website to scan the code, then select Next.
    8. Enter the six-digit code listed for your LogMeIn account in your Microsoft Authenticator app, then select Finish mobile setup.Verify App Pairing
    9. Return to the LogMeIn.com website then select Next. Choose the backup method to use when your primary method is unavailable.
      • To receive security codes via text message:
        1. Select Set up text message.
        2. Enter the phone number to which login codes should be sent and complete the reCAPTCHA, then select Next.
        3. Go to your phone and open the text message from GoTo.
        4. Check your mobile device for a text from GoTo. Enter the 6-digit code to verify your phone number then select Finish text setup.
      • To receive login codes via email:
        1. Select Set up email.
        2. Enter the email address you want to use to receive codes. To use the same address you use to log in to the client, select Next.
        3. Go to your email inbox and open the message from GoTo. Enter the code on the Set up email page in your browser.
        4. Select Finish email setup.
    10. Finally, select Activate at the bottom of the page to turn on multifactor authentication.
    Results: The next time you log in, you'll be prompted to enter the security code displayed in your Microsoft Authenticator app.

    LastPass Authenticator

    Make sure you have LastPass Authenticator installed on your mobile device.

    1. Log in to your account at LogMeIn.com using your LogMeIn ID (email address) and password.
    2. At the top of the page, select Settings > Account Settings.

      Result: The Account Settings page is displayed.

    3. Under Security, look for Setup Multifactor Authentication and select get started.

      Result: The Protect your account page is displayed.

    4. On the Protect your account page, select Set up mobile app.
    5. If you already have the LastPass Authenticator app downloaded on your mobile device, select Next.

      Tip: You can download the app here.

      Result: The Set up mobile page is displayed with a scannable QR code.

    6. On your mobile device, launch LastPass Authenticator and select + > Scan QR code to add an account. Then physically hold your device to the browser and scan the QR code.

      Result: A message is displayed confirming that your device has been paired to your account.

    7. Return to the LogMeIn.com website then select Next. Choose the backup method to use when your primary method is unavailable.
      • To receive security codes via text message:
        1. Select Set up text message.
        2. Enter the phone number to which login codes should be sent and complete the reCAPTCHA, then select Next.
        3. Go to your phone and open the text message from GoTo.
        4. Check your mobile device for a text from GoTo. Enter the 6-digit code to verify your phone number then select Finish text setup.
      • To receive login codes via email:
        1. Select Set up email.
        2. Enter the email address you want to use to receive codes. To use the same address you use to log in to the client, select Next.
        3. Go to your email inbox and open the message from GoTo. Enter the code on the Set up email page in your browser.
        4. Select Finish email setup.
    8. Select Activate.
    Results: The next time you log in, you'll be prompted to enter the security code displayed in your Google Authenticator app. After setup, the following is expected:
    • In your LastPass app, tap the on-screen notification to confirm your identity.
    • In your text messages, enter the one-time code sent to the number.
    • If your primary method is unavailable, request a code to your backup method.
    Tip: Guidance from PCI DSS v3.0

    Two-step verification is a requirement in PCI DSS v3.0.

    Google Authenticator

    Make sure you have Google Authenticator installed on your mobile device. If you experience issues with the Google Authenticator, please contact Google Support.

    1. Log in to your account at LogMeIn.com using your email address and password.
    2. At the top of the page, select Settings > Account Settings.

      Result: The Account Settings page is displayed.

    3. Under Security, look for Setup Multifactor Authentication and select get started. The Protect your account page is displayed.

    4. On the Protect your account page, select Set up mobile app then Next.
    5. In the Google Authenticator app on your mobile device, tap the + icon to add an account.
    6. Tap Scan a QR code and physically hold your device in front of the LogMeIn.com website to scan the code, then select Next.
    7. Enter the six-digit code listed for your LogMeIn account in your Google Authenticator app, then select Finish mobile setup.Verify App Pairing
    8. Return to the LogMeIn.com website then select Next. Choose the backup method to use when your primary method is unavailable.
      • To receive security codes via text message:
        1. Select Set up text message.
        2. Enter the phone number to which login codes should be sent and complete the reCAPTCHA, then select Next.
        3. Go to your phone and open the text message from GoTo.
        4. Check your mobile device for a text from GoTo. Enter the 6-digit code to verify your phone number then select Finish text setup.
      • To receive login codes via email:
        1. Select Set up email.
        2. Enter the email address you want to use to receive codes. To use the same address you use to log in to the client, select Next.
        3. Go to your email inbox and open the message from GoTo. Enter the code on the Set up email page in your browser.
        4. Select Finish email setup.
    9. Finally, select Activate at the bottom of the page to turn on two-factor authentication.
    Results: The next time you log in, you'll be prompted to enter the security code displayed in your Google Authenticator app.

    General troubleshooting

    If you're unable to set up multifactor authentication or are having trouble using your authenticator, view the troubleshooting steps.

    • Make sure you set up multifactor authentication using the instructions in this article.
    • Delete your authenticator app and add your account again.

    If these steps don't work, please contact the authenticator app provider directly.

    Article last updated: 20 January, 2023