HELP FILE

How To Force All Users to Use Two-Factor Authentication

    Force all users accessing your account to follow a two-step process to verify their identity.

    Only Central users with Login policy management permission can edit or enforce a login policy.

    Note: One2Many uses two-factor authentication, even if you do not enable this security feature.

    The policy is valid when logging in to LogMeIn.com, client apps for iOS and Android, and the Client desktop app.

    1. In Central, click Users > Login Policy.

      Result: The Login Policy page is displayed.

    2. Under Login process, select Two-factor authentication.

      Result: The You are about to require two-factor authentication confirmation prompt is displayed.

    3. Click Switch on.

      Result: Users must follow a two-step process to verify their identity. They can choose any method currently available for the client. The policy cannot force them to use a specific method. For details, see Two-Step Verification.

    Results: Upon next login, Two-factor authentication is applied to all users in the account.
    Tip: As a courtesy to your users, you may want to notify them when you apply policy changes. Central does not automatically notify users of policy changes. If users need assistance setting up two-step verification, direct them to: How to Setup Two-Factor Authentication for Your Own Account.
    Tip: When using Central in a browser, Login Policy does not allow you to save devices. This only applies if the Master Account Holder enables Two-factor authentication under Users > Login Policy.
    Article last updated: 27 September, 2022