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System Maintenance Alert: GoToMeeting, GoToWebinar, and GoToTraining will be offline for required testing on the following date:
- November 26, 2022, 4:00am UTC to 8:00am UTC (November 25, 2022, 11:00pm – November 26, 2022, 3:00am EST)
GoTo Training has been updated to the new GoTo app experience! The new in-session experience offers a fresh look and feel, live feedback with emoji reactions, and more.
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Type your question here, or browse topics below to view answers or reach a support agent.
-
Get Started
Learn the basics of managing trainings and using GoToTraining
-
Installation
Videos
GoToTraining - Why use GoToTraining (00:56)
Learn why GoToTraining is the best option for your online training sessions.
-
Schedule & Start Trainings
Videos
How do I integrate my calendar with the GoTo desktop app? (04:02)
This video demonstrates how to integrate your Office 365 or Google calendar with the desktop or web versions of GoTo Connect. If you integrate your calendar in this way, it will also sync with the mobile app. After your calendar is integrated, any meeting with a valid GoTo link in the location or email message will appear in the upcoming meetings section of the app. Also, you'll receive notifications when sessions are about to begin. If you are wondering how this process is done with the mobile app, please see this video: https://youtu.be/026TZQ90rbk. If you'd like to learn more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:21 What calendar events sync with GoTo 0:53 Example of GoTo account not synced with calendar 1:17 Integrate calendar 2:29 Disconnect calendar 2:41 Example of GoTo account synced with calendar 3:04 Join a session from calendar link 3:12 Calendar notifications 3:50 End credits
GoToTraining - Anytime Trainings (01:28)
Learn how to host GoToMeeting Anytime Trainings with a static room and number.
GoToTraining - Inviting Attendees (01:08)
Learn the simple steps to inviting attendees to your GoToTraining sessions.
GoToTraining - Co-organizers (01:11)
Learn how to invite a co-organizer to a GoToTraining session to present and share materials.
GoToTraining - Scheduling a Training (00:41)
Learn the simple steps to setting up and hosting a GoToTraining session.
GoToTraining - Hosting a Training (02:09)
Learn the simple steps to hosting a GoToTraining event.
GoToTraining - Train Now (00:43)
Learn how to utilize the TrainNow feature with GoToTraining allowing attendees to instantly join your sessions.
GoToTraining - Organizer Quick Start (04:44)
Learn the simple steps to organizing and hosting a GoToMeeting session.
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Customize Trainings
Videos
GoToTraining - Catalogs (00:46)
Learn the easy steps to setting up GoToTraining catalogs of recorded content.
GoToTraining - Certificates (00:55)
Learn the simple steps to send out certificates of completion for GoToTraining sessions.
GoToTrainin- Polls (00:57)
Learn all about using polls to gather data on your GoToTraining sessions.
GoToTraining - Materials (00:47)
Learn how to easily present and share materials using GoToTraining.
GoToTraining - Evaluations (00:37)
Learn the simple steps to using attendee evaluations with GoToTraining.
GoToTraining - RevStream (01:18)
GoToTraining - RevStream
GoToTraining - Tests (01:35)
Learn his to use tests during and after your GoToMeeting sessions.
GoToTraining- Create and Customize Catalogs (03:52)
Learn the simple steps to create and customize your GoToTraining video catalogs.
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Join Trainings
Videos
GoToTraining - How to Join a Training (01:36)
Learn the simple steps to join and participate in a GoToTraining session.
GoToTraining - Attendee Quick Start (05:14)
Learn how to quickly and easily join a GoToTraining session as an attendee.
GoToTraining - InstantJoin (00:49)
Learn how to join a GoToTraining session instantly through your browser, with no download needed.
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Audio
Videos
GoTo Audio (02:13)
Learn about using audio with LogMeIn's "GoTo" line of collaboration products.
GoToTraining - Audio Made Easy (06:15)
Learn the simple steps to setting up GoToMeeting audio for all members of the session.
-
Settings
Videos
GoToTraining Preferences - Quick Tip (01:39)
Learn about GoToTraining Preferences. Get more information at https://support.logmeininc.com/gototraining/help/preferenze-windows-g2t010014
- Mobile App
- Account Security
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Explore Features
Learn more about in-session and post-session features
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In-Session Features
Videos
How do I use breakout rooms during a GoTo session? (05:58)
Organizers and co-organizers can split meeting attendees into smaller groups for separate discussions. This is a great way to keep attendees engaged, manage conversations, and work in smaller groups. If using GoTo Meeting, breakout rooms must be enabled before a meeting begins. Watch this video if you have questions about how to enable that setting: https://youtu.be/c7XtGoJKG0o. Breakout rooms are automatically enabled for GoTo Training sessions. This video demonstrates how to create breakout rooms, assign people to rooms, use chat options, use the Assistance notifications, and how to move an attendee from one breakout room to another. If you have questions about GoTo products, please visit support.goto.com. 0:00 Introduction 0:33 Enable audio for session 0:42 Enable breakout rooms for GoTo Meeting and GoTo Training 1:19 Create breakout rooms 2:06 Preview proposed breakout rooms 2:30 Assign the organizer to a breakout room 2:37 Shuffle people option 2:55 Manage rooms button 3:15 Start breakout 3:28 Join breakout room as organizer during breakouts 3:42 Move attendee to a different room during breakouts 4:07 Chat option during breakout session for attendees 4:25 Assistance button 4:50 Chat options for organizer 5:09 Assign new attendee to room after breakouts start 5:29 End breakout sessions 5:49 End credits
How do I share my screen during a session with the GoTo desktop app? (06:30)
While using either the GoTo desktop app or web experience, screens can be shared during the session. You can elect to show everything displayed on a current screen, or elect to only show content from a single application, such as a Chrome browser. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:45 Share screen button 1:03 Option for sharing screen 1:16 Option for sharing an application 1:27 Presenters point of view when sharing screen 1:41 View options 2:06 Pop-out layout 2:40 Pause screen sharing 3:30 Resume sharing and share something else option 3:53 Stop sharing 4:04 Sharing audio with screen 4:27 Make an attendee a presenter so they can share their screen 5:20 Viewing another attendee's shared screen 5:36 Permanent setting to give attendees permission to share their screen 6:18 End credits
How do I record a session with the GoTo deskop app? (02:16)
Meeting organizers and co-organizers have the ability to record GoTo meetings. Meetings being recorded can be paused and resumed if needed. Pausing and resuming the recording will not split the recording into multiple files. I will also demonstrate how to locate your recordings following the session in this video. If you want to learn more about GoTo's products, visit suppport.goto.com. 0:00 Introduction 0:33 Record button 0:47 Pause a recording 1:00 Resume a recording 1:19 Completing the recording process 1:35 Locate recorded meetings 2:05 End credits
How do I manage my audio devices for a session with the GoTo desktop app? (02:39)
With the GoTo desktop app, you have the option to select your audio devices before and during a session. You can also test your speakers by having GoTo play a simple tone to ensure that they are working. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:26 Select audio device before a session 0:54 Preview audio speaker by playing a simple tone 1:35 Enable or disable mic during a session 1:41 Switch audio devices during a session 2:29 End credits
How do I use remote control during a session in GoTo? (03:59)
Presenters, while sharing their screen, can give multiple attendees shared control of their keyboard and mouse. This allows others to move the mouse around their screen and use their keyboard for added collaboration. If you are interested in learning more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:52 Sharing your screen 1:44 View options 2:09 Giving an attendee remote control 2:45 Attendee's screen using remote control 3:14 Attendee using remote control 3:33 Revoke remote control access 3:50 End credits
How do I dial into a GoTo session from my phone? (02:51)
There are instances when you need to use your phone to connect to audio for a GoTo session. That audio option can be selected before and during a session. You have the option to call a phone number that GoTo will supply to you. If you want to know more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:46 Select dial-in option before the session starts 1:49 Select dial-in option after the session starts 2:41 End credits
GoTo Training In-session Quick Start (06:50)
This video provides a quick overview of the in-session experience for GoTo Training. "In-session" refers to what happens after you click a button or link to join a session. This video applies to anyone who joins a training session, and not just those with a GoTo account. If you'd like to learn more about GoTo Training, please visit support.goto.com/training. If you are looking for more video content for GoTo Training, please view this playlist to find the latest content: https://youtube.com/playlist?list=PL1cRWWlpjGaPl-ZN1RibUTE3T7MZ8jICm. 0:00 Introduction 0:27 Three ways to join a session 1:08 Camera preview screen 1:31 Select audio devices before the session 2:04 Enable or disable mic or camera during the session 2:14 Share options 2:50 View options while sharing in presenter mode 3:30 Flexible layout 4:04 Launcher button 4:15 Record a session 4:21 React button for hand raising and adding emojis 4:33 Session info button 4:44 Attendee engagement button 5:01 View options 5:15 People button and breakout rooms 5:28 Chat 5:39 Material button 5:48 Settings and changing devices during a session 6:03 General settings 6:22 Exit session 6:39 End credits
-
In-Session Audio
Videos
GoTo Audio (02:13)
Learn about using audio with LogMeIn's "GoTo" line of collaboration products.
GoToTraining - Audio Made Easy (06:15)
Learn the simple steps to setting up GoToMeeting audio for all members of the session.
-
Activities & Breakouts
Videos
GoToTraining - Activities (01:07)
Learn how to use GoToTraining's "Activities" to enhance your online trainings.
GoToTraining - Breakout Rooms (04:09)
Learn the simple steps to create breakout rooms during a GoToTraining event.
GoToTraining - Sync Google Drive (01:38)
GoToTraining - Sync Google Drive
-
Recordings
Videos
How do I record a session with the GoTo deskop app? (02:16)
Meeting organizers and co-organizers have the ability to record GoTo meetings. Meetings being recorded can be paused and resumed if needed. Pausing and resuming the recording will not split the recording into multiple files. I will also demonstrate how to locate your recordings following the session in this video. If you want to learn more about GoTo's products, visit suppport.goto.com. 0:00 Introduction 0:33 Record button 0:47 Pause a recording 1:00 Resume a recording 1:19 Completing the recording process 1:35 Locate recorded meetings 2:05 End credits
GoToTraining - Online Recording (00:59)
Learn how GoToTraining's Online recording works and how you can save your GoToTraining sessions in the cloud.
-
Reports & Analytics
Videos
GoToTraining - Reporting (01:00)
Learn how to run reports on your GoToTraining sessions.
-
View Account & Billing
Learn about user plan details, billing, and the Admin Center
-
Resources
What's New Customer Community Free New User Training Videos View all articles
Articles
-
Installation
Videos
GoToTraining - Why use GoToTraining (00:56)
Learn why GoToTraining is the best option for your online training sessions.
-
Schedule & Start Trainings
Videos
How do I integrate my calendar with the GoTo desktop app? (04:02)
This video demonstrates how to integrate your Office 365 or Google calendar with the desktop or web versions of GoTo Connect. If you integrate your calendar in this way, it will also sync with the mobile app. After your calendar is integrated, any meeting with a valid GoTo link in the location or email message will appear in the upcoming meetings section of the app. Also, you'll receive notifications when sessions are about to begin. If you are wondering how this process is done with the mobile app, please see this video: https://youtu.be/026TZQ90rbk. If you'd like to learn more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:21 What calendar events sync with GoTo 0:53 Example of GoTo account not synced with calendar 1:17 Integrate calendar 2:29 Disconnect calendar 2:41 Example of GoTo account synced with calendar 3:04 Join a session from calendar link 3:12 Calendar notifications 3:50 End credits
GoToTraining - Anytime Trainings (01:28)
Learn how to host GoToMeeting Anytime Trainings with a static room and number.
GoToTraining - Inviting Attendees (01:08)
Learn the simple steps to inviting attendees to your GoToTraining sessions.
GoToTraining - Co-organizers (01:11)
Learn how to invite a co-organizer to a GoToTraining session to present and share materials.
GoToTraining - Scheduling a Training (00:41)
Learn the simple steps to setting up and hosting a GoToTraining session.
GoToTraining - Hosting a Training (02:09)
Learn the simple steps to hosting a GoToTraining event.
GoToTraining - Train Now (00:43)
Learn how to utilize the TrainNow feature with GoToTraining allowing attendees to instantly join your sessions.
GoToTraining - Organizer Quick Start (04:44)
Learn the simple steps to organizing and hosting a GoToMeeting session.
-
Customize Trainings
Videos
GoToTraining - Catalogs (00:46)
Learn the easy steps to setting up GoToTraining catalogs of recorded content.
GoToTraining - Certificates (00:55)
Learn the simple steps to send out certificates of completion for GoToTraining sessions.
GoToTrainin- Polls (00:57)
Learn all about using polls to gather data on your GoToTraining sessions.
GoToTraining - Materials (00:47)
Learn how to easily present and share materials using GoToTraining.
GoToTraining - Evaluations (00:37)
Learn the simple steps to using attendee evaluations with GoToTraining.
GoToTraining - RevStream (01:18)
GoToTraining - RevStream
GoToTraining - Tests (01:35)
Learn his to use tests during and after your GoToMeeting sessions.
GoToTraining- Create and Customize Catalogs (03:52)
Learn the simple steps to create and customize your GoToTraining video catalogs.
-
Join Trainings
Videos
GoToTraining - How to Join a Training (01:36)
Learn the simple steps to join and participate in a GoToTraining session.
GoToTraining - Attendee Quick Start (05:14)
Learn how to quickly and easily join a GoToTraining session as an attendee.
GoToTraining - InstantJoin (00:49)
Learn how to join a GoToTraining session instantly through your browser, with no download needed.
-
Audio
Videos
GoTo Audio (02:13)
Learn about using audio with LogMeIn's "GoTo" line of collaboration products.
GoToTraining - Audio Made Easy (06:15)
Learn the simple steps to setting up GoToMeeting audio for all members of the session.
-
Settings
Videos
GoToTraining Preferences - Quick Tip (01:39)
Learn about GoToTraining Preferences. Get more information at https://support.logmeininc.com/gototraining/help/preferenze-windows-g2t010014
- Mobile App
- Account Security
Articles
-
In-Session Features
Videos
How do I use breakout rooms during a GoTo session? (05:58)
Organizers and co-organizers can split meeting attendees into smaller groups for separate discussions. This is a great way to keep attendees engaged, manage conversations, and work in smaller groups. If using GoTo Meeting, breakout rooms must be enabled before a meeting begins. Watch this video if you have questions about how to enable that setting: https://youtu.be/c7XtGoJKG0o. Breakout rooms are automatically enabled for GoTo Training sessions. This video demonstrates how to create breakout rooms, assign people to rooms, use chat options, use the Assistance notifications, and how to move an attendee from one breakout room to another. If you have questions about GoTo products, please visit support.goto.com. 0:00 Introduction 0:33 Enable audio for session 0:42 Enable breakout rooms for GoTo Meeting and GoTo Training 1:19 Create breakout rooms 2:06 Preview proposed breakout rooms 2:30 Assign the organizer to a breakout room 2:37 Shuffle people option 2:55 Manage rooms button 3:15 Start breakout 3:28 Join breakout room as organizer during breakouts 3:42 Move attendee to a different room during breakouts 4:07 Chat option during breakout session for attendees 4:25 Assistance button 4:50 Chat options for organizer 5:09 Assign new attendee to room after breakouts start 5:29 End breakout sessions 5:49 End credits
How do I share my screen during a session with the GoTo desktop app? (06:30)
While using either the GoTo desktop app or web experience, screens can be shared during the session. You can elect to show everything displayed on a current screen, or elect to only show content from a single application, such as a Chrome browser. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:45 Share screen button 1:03 Option for sharing screen 1:16 Option for sharing an application 1:27 Presenters point of view when sharing screen 1:41 View options 2:06 Pop-out layout 2:40 Pause screen sharing 3:30 Resume sharing and share something else option 3:53 Stop sharing 4:04 Sharing audio with screen 4:27 Make an attendee a presenter so they can share their screen 5:20 Viewing another attendee's shared screen 5:36 Permanent setting to give attendees permission to share their screen 6:18 End credits
How do I record a session with the GoTo deskop app? (02:16)
Meeting organizers and co-organizers have the ability to record GoTo meetings. Meetings being recorded can be paused and resumed if needed. Pausing and resuming the recording will not split the recording into multiple files. I will also demonstrate how to locate your recordings following the session in this video. If you want to learn more about GoTo's products, visit suppport.goto.com. 0:00 Introduction 0:33 Record button 0:47 Pause a recording 1:00 Resume a recording 1:19 Completing the recording process 1:35 Locate recorded meetings 2:05 End credits
How do I manage my audio devices for a session with the GoTo desktop app? (02:39)
With the GoTo desktop app, you have the option to select your audio devices before and during a session. You can also test your speakers by having GoTo play a simple tone to ensure that they are working. If you'd like to learn more about GoTo's products, please visit support.goto.com. 0:00 Introduction 0:26 Select audio device before a session 0:54 Preview audio speaker by playing a simple tone 1:35 Enable or disable mic during a session 1:41 Switch audio devices during a session 2:29 End credits
How do I use remote control during a session in GoTo? (03:59)
Presenters, while sharing their screen, can give multiple attendees shared control of their keyboard and mouse. This allows others to move the mouse around their screen and use their keyboard for added collaboration. If you are interested in learning more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:52 Sharing your screen 1:44 View options 2:09 Giving an attendee remote control 2:45 Attendee's screen using remote control 3:14 Attendee using remote control 3:33 Revoke remote control access 3:50 End credits
How do I dial into a GoTo session from my phone? (02:51)
There are instances when you need to use your phone to connect to audio for a GoTo session. That audio option can be selected before and during a session. You have the option to call a phone number that GoTo will supply to you. If you want to know more about GoTo products, please visit support.goto.com. 0:00 Introduction 0:46 Select dial-in option before the session starts 1:49 Select dial-in option after the session starts 2:41 End credits
GoTo Training In-session Quick Start (06:50)
This video provides a quick overview of the in-session experience for GoTo Training. "In-session" refers to what happens after you click a button or link to join a session. This video applies to anyone who joins a training session, and not just those with a GoTo account. If you'd like to learn more about GoTo Training, please visit support.goto.com/training. If you are looking for more video content for GoTo Training, please view this playlist to find the latest content: https://youtube.com/playlist?list=PL1cRWWlpjGaPl-ZN1RibUTE3T7MZ8jICm. 0:00 Introduction 0:27 Three ways to join a session 1:08 Camera preview screen 1:31 Select audio devices before the session 2:04 Enable or disable mic or camera during the session 2:14 Share options 2:50 View options while sharing in presenter mode 3:30 Flexible layout 4:04 Launcher button 4:15 Record a session 4:21 React button for hand raising and adding emojis 4:33 Session info button 4:44 Attendee engagement button 5:01 View options 5:15 People button and breakout rooms 5:28 Chat 5:39 Material button 5:48 Settings and changing devices during a session 6:03 General settings 6:22 Exit session 6:39 End credits
-
In-Session Audio
Videos
GoTo Audio (02:13)
Learn about using audio with LogMeIn's "GoTo" line of collaboration products.
GoToTraining - Audio Made Easy (06:15)
Learn the simple steps to setting up GoToMeeting audio for all members of the session.
-
Activities & Breakouts
Videos
GoToTraining - Activities (01:07)
Learn how to use GoToTraining's "Activities" to enhance your online trainings.
GoToTraining - Breakout Rooms (04:09)
Learn the simple steps to create breakout rooms during a GoToTraining event.
GoToTraining - Sync Google Drive (01:38)
GoToTraining - Sync Google Drive
-
Recordings
Videos
How do I record a session with the GoTo deskop app? (02:16)
Meeting organizers and co-organizers have the ability to record GoTo meetings. Meetings being recorded can be paused and resumed if needed. Pausing and resuming the recording will not split the recording into multiple files. I will also demonstrate how to locate your recordings following the session in this video. If you want to learn more about GoTo's products, visit suppport.goto.com. 0:00 Introduction 0:33 Record button 0:47 Pause a recording 1:00 Resume a recording 1:19 Completing the recording process 1:35 Locate recorded meetings 2:05 End credits
GoToTraining - Online Recording (00:59)
Learn how GoToTraining's Online recording works and how you can save your GoToTraining sessions in the cloud.
-
Reports & Analytics
Videos
GoToTraining - Reporting (01:00)
Learn how to run reports on your GoToTraining sessions.
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