Can't sign in to your LogMeIn account? Try this!
Here are a few tips on how to troubleshoot problems when you can't sign in to your LogMeIn account.
What's a client and what's a remote host computer?
The client is the local computer or mobile device that you're sitting in front of. That's the one that you use to sign in to your LogMeIn account in order to access your remote hosts. You can sign in to your account either in the Client app or at LogMeIn.com.
The remote host computer is the one that you want to access in a distant place. On the host, you have to install (also known as "deploy") an app, called host software to set up a connection between your client and your remote computer. This app makes sure that wherever you are in the world, whatever computer you use to access your host, only you can access it, over a secure connection.
To connect to your remote host computer, first you have to sign in to your client and then from your client to your remote host.
Can't sign in to the client?
There are a few things that could go wrong when signing in to the client. The most common one is when users enter their Windows or Mac credentials instead of their LogMeIn account credentials. When you started using LogMeIn Central, you created a LogMeIn account. This account lets you use the client where you can manage your remote host computers. If you have forgotten your LogMeIn account password, you can easily reset it from the sign-in page. If you can't find the "reset password" confirmation email in your mailbox, see Why didn't I get my "Reset Password" email for my GoTo account?
It is also possible that you enter an incorrect account password too many times and your account gets blocked. In this case, all you can do is wait for 30 minutes and then, just to make sure, reset and memorize your new password. You can also use password management tools, such as LastPass to securely store your account credentials.
This lets you in to the Computers page where you can see your remote hosts.
For troubleshooting tips on resetting your password, read this article.
Can't sign in to your remote host?
If you can sign in to your client (in other words, to your LogMeIn account where you see your host computers listed) but you can't connect to your host, see the following articles:
Can't connect to your remote host? Try this first!
Why does my computer show as Offline?
Why do I get a Host Not Found Error?
Why can't I log in to my remote host computer? (error 5 / 1326 / 1327 / Login failed.)