Can't connect? Try this first!
A checklist of the most common communication issues when connecting to LogMeIn host computers.
Make sure the LogMeIn software is not being blocked by a firewall on the host computer. You will need to allow LogMeIn to make connections in the firewall rules. For details, see LogMeIn and Firewalls.
You may encounter connection issues if your proxy is not configured to work with LogMeIn.
Follow the steps to fix problems with your DNS resolving our IP Address.
On Windows 7 and newer:
- Open the Run dialog. (Press the Windows key and the R key at the same time.)
- Type cmd and click OK.
- In the command prompt, type ipconfig /flushdns and press the Enter key.
On Mac OS X:
- Open Utilities > Terminal.
- Type dscacheutil -flushcache and press the Enter key.
You may encounter connectivity issues when using LogMeIn products with OpenDNS. This is due to OpenDNS categorizing LogMeIn domains as a proxy/anonymizer. LogMeIn support is unable to provide further assistance with this issue. Please visit http://www.opendns.com/ for more information configuring OpenDNS.
Internet load balancers and reverse proxies (satellite connections)
To resolve IP mismatch issues behind an internet load balancer or a reverse proxy, follow these steps.
- Copy this text:
Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\Net]"BrokenProxy"=dword:00000000
- Save it in Notepad or a similar editor on the host computer as IP Mismatch.txt.
- Rename the file IPMismatch.reg. You may be asked to confirm that you want change the file extension from .txt to .reg. Confirm the change.
- Double click the file and confirm that you want to import the file into the registry.
Date and Time Settings
If the date and time settings of your computer are incorrect, LogMeIn may show as Enabled and Online, but as Offline in your account.
To change the date and time of your system, click the clock on your Windows system tray or on your Mac menu bar.