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How to View or Change Contact/Billing Information

    Account holders use the Billing page to view and edit contact and billing information for their account.

    If you pay by credit card

    To access the Billing page, log in at and click Settings at the top of the page, and then select Billing.

    Fields are grey? Can't make edits? Only account holders can edit information on the Billing page. For example, when your active profile is called "User of Xxxx" you won't be able to edit billing information.

    Tip: The name in the Company Name field in the Contact Information section is used to define the profile name of your account. Other users will see this Company Name listed as part of the profile they use to access shared resources in your account.
    If you pay by invoice
    Open a ticket with our support team, fill in all required fields, and provide the following information in the issue details section:
    • Current billing address, phone number, bill-to email
    • New billing address, phone number, bill-to email

    A case will be created, and our support team will ensure your billing details are updated in our invoicing system. Please allow 5-7 business days for the changes to be completed. You will receive a confirmation through the contact email address you provided for the case. If the changes are confirmed prior to your next bill date, the invoice will reflect the new billing details provided.

    Looking for Billing history?

    Fastpath: Settings > Billing > Billing History

    Only account holders can view Billing History.

    Looking for subscription information?

    Fastpath: Settings > Subscriptions

    Need a receipt/invoice for your subscription?

    Fastpath: Settings > Billing > Billing History > Print Receipt

    Only account holders can print a receipt.

    Do you want to cancel your subscription?

    To close your account, see How to modify or cancel your subscription.

    Article last updated: 27 September, 2022