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Why does my computer show as Offline?

Check the following to make your host accessible.

Is the host computer in Standby, Sleep, or Hibernation mode?

Computers in Standby, Sleep, or Hibernation mode may be inaccessible via the host software. For Wake On LAN requirements, see How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN to ensure that you can wake your computer from Standby, Sleep, or Hibernation mode. If you cannot use Wake On LAN, you can prevent your computer from entering a sleep mode by changing your Power Management settings.


  1. Physically go to the computer that you want to be able to access.
  2. Press and hold the Windows key and press the letter R on your keyboard.
  3. Type powercfg.cpl and press Enter.
  4. Set the option for Sleep or Standby to Never.

    Windows 7 users can use the Change when the computer sleeps option in the left pane.

  5. Make sure Hibernation is also disabled.
Note: It is fine to allow the monitor to enter power saver mode.

Mac OS X

  1. Physically go to the computer that you want to be able to access.
  2. From your Mac Desktop, click the Apple Menu in the top left.
  3. Select System Preferences.
  4. Click on Energy Saver.
  5. Move the slider for Put the computer to sleep when it is inactive for... to Never.

Is the service running on the host?

Make sure that the host software is running on the host. You will need access to the host to perform this action.

  • Open the LogMeIn Control Panel.
  • Check whether the host is Accessible in the top-left corner.
    • If it is Not accessible, switch the host on by clicking the power switch on the host interface.
    • If it is Enabled but offline, switch the host off and then back on by clicking the power button twice.

Is the host computer connected to the Internet?

Make sure that the computer you want to control is connected to the Internet. The host requires an "always on" Internet connection such as DSL, Cable, or T1.

Is some other software interfering with the host?

If certain ports and host components are blocked or prevented from accessing the web, connection cannot be established. For more information, see Central and Firewalls

Is the date and time correct on the host computer?

Incorrect date and time settings can make your computer appear offline. To resolve this problem, set your system clock to today’s date and time.
  • On a Windows PC, double-click the clock icon in the Window’s Taskbar and choose Change date and time settings.
  • On a Mac, select System Preferences from the Apple menu and choose Date & Time.
Article last updated: 27 September, 2022