Why can't I log in to my remote host computer? (error 5 / 1326 / 1327 / Login failed.)

Here's what to do when you experience problems logging in to your remote host computers.

Before you begin: What's a client and what's a remote host computer?

The client is the local computer or mobile device that you're sitting in front of. That's the one that you use to sign in to your LogMeIn account in order to access your remote hosts. You can sign in to your account either in the Client app on Windows or Mac, or at LogMeIn.com.

The remote host computer is the one that you want to access in a distant place. On the host, you have to install (also known as "deploy") an app, called host software to set up a connection between your client and your remote computer. This app makes sure that wherever you are in the world, whatever computer you use to access your host, only you can access it, over a secure connection.

To connect to your remote host computer, first you have to sign in to your client and then from your client to your remote host.

An error 1326 or error 5 indicates that you are incorrectly entering your Windows/Mac username or password on your host computer. (That is, not when you sign in at LogMeIn.com, or to the Client app.) Error 1327 usually means you entered a blank password (that is, you did not enter any password at all).

To avoid getting an error 1326, in LogMeIn Central, sign in to your remote host computer with one of the following user accounts:

A user account that is password protected and has the required permissions to connect to a remote host. A computer is password protected when you have to enter a password to physically sign in to that computer.
Important: When you are on a computer domain, the domain name is also part of your username. In the example above, the username is 3amlabs/kirtes, where 3amlabs is the computer domain of the user.
A user added in the LogMeIn Control Panel. See How to Specify User Access Rights

Note: A PIN is not considered a legitimate password and therefore accessing PIN-protected remote computers is not supported. That's when you have to type a PIN code to sign in to your computer. This also means that when your computer is PIN-protected, you would still have to enter your password to access it remotely. If you do not want to create a password, you have to set up an access code.

You may also see:

Login failed. Enter the [Windows/Mac] user name and password you see when physically sitting at the remote computer.

If you are confident that you are entering a correct Windows/Mac password, then you may be entering an incorrect Windows/Mac username. To find the username on a remote host, you have to physically go to the remote computer.

Tip: One common reason for failed login is that users enter their LogMeIn ID and password (those are the ones you use to sign in to the Client app or at www.logmein.com), not their computer username and password. See also How do I log in to the remote host?.

Another common reason is when your host is on a network domain in which case you have to enter the domain name as well. For example, if your host is on a domain, called besthardwarestore, and your username on the host is jsmith, then your full username is besthardwarestore/jsmith.

To find out whether you are on a domain,

On Windows, open a Command Prompt and type whoami
On a Mac, go to System Preferences > Users & Groups then select your user and click Login Options. You find the domain name in the Network Account Server field.

How to Retrieve Your Username on a Windows host

While sitting at the computer that you want to be able to access, press and hold the Windows key and press the letter R on your keyboard. The Run dialog box is displayed.
In the box, type cmd and press Enter. The command prompt window will appear.
Type whoami and press Enter.

Your current username will be displayed.

Important: When you are on a computer domain, the domain name is also part of your username. In the example above, the username is 3amlabs/kirtes, where 3amlabs is the computer domain of the user.

Find it in LogMeIn Control Panel

Note: This option is only available if you use a username and password to access the remote host. When you connect with an access code, you can't see your username here.

Physically go to the computer that you want to be able to access, or ask someone who is present at that computer to perform the following steps.
Tip: In some cases, you may need to ask for help from the person who manages the host at your organization.
Open LogMeIn Control Panel, and go to the Options page. Your username is displayed in the Username and Password section.

Important: LogMeIn Control Panel cannot identify whether you are on a computer domain. To remotely access a host that is on a domain, you must type the domain name as part of your username. For example, if you are on a computer domain, called mynetwork and your Windows username on the host is jsmith, then your full username that you use to access the host is mynetwork/jsmith.

Find it in Windows Task Manager

You can access your Windows user account details from the Task Manager as well.

On your remote host, right-click the Windows menu and select Task Manager.
Processes running on your remote computer are displayed.
Right-click your username and select Manage user accounts.
Find your computer username, including the domain name, on the right of the Control Panel.

How to Retrieve Your Username on a Mac host

Physically go to the computer that you want to be able to access, or ask someone who is present at that computer to perform the following steps.

Tip: In some cases, you may need to ask for help from the person who manages the host software at your organization.
Click the Apple menu and go to System Preferences > Users and Groups.
Any user in the Administrators group can be used to log in to the computer.

How to Find Your Password on a host

We have no way to retrieve your password that you use to log in to your remote host computer. If you forget your host's password, you can reset it while you are physically at the host. This is a standard feature on both Windows and Mac hosts.

Why can't I login to my host computer without a password?

In order to provide the highest level of security, we require that you login with a Windows account that has a password and is either:

An Administrator (Local or Domain)
A non Administrator that has been added within Access Control List.

If the host is installed on a computer that does not have a password secured Administrator account, it will ask you to create a computer Access Code. This code is actually linked to a hidden Administrator account called LogMeInRemoteUser to satisfy the above security criteria.

If the above criteria is not met, you will not be able to login and will need to physically be at the host machine to change the user's Windows password.

Windows PIN and Picture passwords are stored locally on the PC, and there is no way to relay that information over a network connection. For more information see Microsoft's website.

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