Why can't I log in to my computer? (error 5 / 1326 / 1327 / Login failed.)
Many users experience problems logging in to host computers.
An error 1326 or error 5 indicates that you are incorrectly entering your Windows/Mac user name or your Windows/Mac password. Error 1327 usually means you entered a blank password (that is, you did not enter any password at all).
You may also see:
Login failed. Enter the [Windows/Mac] user name and password you see when physically sitting at the remote computer.
Another common reason is when your host is on a network domain in which case you have to enter the domain name as well. For example, if your host is on a domain, called besthardwarestore, and your user name on the host is jsmith, then your full user name is besthardwarestore/jsmith.
- On Windows, open a Command Prompt and type whoami
- On a Mac, go to then select your user and click Login Options. You find the domain name in the Network Account Server field.