Task One: Setting Up an Ad Hoc Support Session
You can provide ad hoc support to Windows PCs.
Remember: An available seat is required to use the ad hoc support feature.
Start an ad hoc support session
Remember: Only a single ad hoc support session can be active at a time per user profile.
Guide your customer through setting up their computer
Remember: You can learn more about your customer's experience in the Ad Hoc Support Step-by-Step Connection Guide.
Results:
The session becomes activated once the user has entered the security code and the Support Session app has been set up.
Remember: A session is valid for 24 hours from the time of activation. During this period, the remote computer can be accessed any number of times from the Ad Hoc Support Sessions computer group on the Computers page.
Article last updated: 27 September, 2022