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Set Alert Preferences
Manage the settings for query alerts in the Preferences window.
Click the Preferences icon in the HelpAlert toolbar and select Alerts.
Make the desired changes, as follows:
Pop-up Alerts - When an incoming query is received, the representative receives an alert via pop-up window (if enabled below).
Select how long the initial alert window is displayed.
Enable/disable notification sounds and initial alert windows for each of the following situations: not in session (queue is empty), in session (in 1+ current sessions) and maximum concurrent sessions (no more sessions can be started until one existing session is ended).
Reminder Pop-Up Alerts - When an initial alert window is closed but the incoming query is not addressed, the representative receives reminder alerts via additional pop-up windows (if enabled below).
Select how quickly a reminder alert appears once the initial alert has been closed, and how long the reminder alert window is displayed.
Enable/disable notification sounds and reminder alert windows for each of the following situations: not in session (queue is empty), in session (in 1+ current sessions) and maximum concurrent sessions (no more sessions can be started until one existing session is ended).