HELP FILE

Customize Welcome Emails

When users are first added to an account, they receive a Welcome email that describes their new products and explains how to log in. Account admins can customize the messaging within these emails using Welcome email templates, and manage the Reply To email address and additional contact info where your new users can send questions.

Note: Admins who have set up automated provisioning also have the ability to disable these email notifications in Admin Settings.

Topics in this article:

Customize contact info

Create a new Welcome email template

Edit or delete a Welcome email template

 
 

Customize contact info

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Click Admin Settings in the left navigation.
  3. Under Email customization, click Edit, then choose from one of the following options:
    • Contact is the admin performing this action – The Reply To email address belongs to the admin that is adding the new users. If desired, you can uncheck the "Show links to LogMeIn support" option to remove product help resources.
    • Custom contacts – Specify either a custom email address or link for the "contact us" message, and specify a custom Reply To email address. If desired, you can uncheck the "Show links to LogMeIn support" option to remove product help resources.
  4. Click Save when finished. This contact info now appears in all Welcome emails that are sent to new users.
 
 

Create a new Welcome email template

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Click Admin Settings in the left navigation.
  3. Under Email customization, use the "Default Welcome Email" drop-down menu and select Create New Template....
  4. In the pop-up email, create a title for your new template (displayed only in the Admin Center).
  5. Continue customizing the email, including information such as why they're receiving access to the product(s), and where they can go for support and training.
  6. Click Save when finished. This template now appears in the "Send this email" drop-down menu when adding new users.
 
 

Edit or delete a Welcome email template

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Click Admin Settings in the left navigation.
  3. Under Email customization, use the"Default Welcome Email" drop-down menu and select the template you want to modify.
  4. Use the Preview, Edit, or Delete options that appear next to the menu to complete your task.

Related

Manually Add Users to Your Account

Create User Groups

Create and Manage Settings Templates

View Administrative Activity History

Manage Account-Wide Settings