How do I update my Salesforce Integration?

Due to our recent merger with LogMeIn, Inc. all service-based URLs must be updated by December 05, 2017 to ensure uninterrupted service. Among these required changes, Salesforce admins must update the existing base API URL to to ensure that agents can continue to use the GoToAssist Remote Support for Salesforce integration. For more information about required account changes, please see our Account Update FAQs.

Note: These steps are only for those who use as their base API URL. If you use a custom URL, no changes are needed.

Admins can make this change in Salesforce as follows:

  1. Log in to your Salesforce account at
  2. In the App Menu (drop-down) in the top navigation, select GoToAssist RS.

  1. Click on the GoToAssist RS Configuration tab in the top navigation.
  2. Click Edit.
  3. Change the existing Endpoint Base Url to
  4. Click Save.