Task Two: Conducting an Ad Hoc Support Session
Once an ad hoc support session is activated, the remote computer paired with your account can be accessed for 24 hours via Remote Control, File Manager or the Dashboard any number of times from the Ad Hoc Support page.
Remember: An available seat is required to use the ad hoc support feature.
Tip: Active ad hoc support sessions are also displayed on the Computers page under the Ad Hoc Support Sessions computer group.
Results:
To terminate the session, click End session now on the Ad Hoc Support page in Central.
Note:
- Ending a remote connection via the File Manager, Remote Control or the Dashboard does not terminate the support session.
- Sessions are active for 24 hours. After this period, the session is automatically terminated and the temporary host is removed from the remote computer. To access the computer again via ad hoc support, you must start a new session.
Tip: Having issues? See Ad Hoc Support Troubleshooting.
Article last updated: 27 September, 2022