Why can't I access my account?

If you're trying to log in but can't access your account, your subscription may have expired. You'll need to first update your billing information to continue using GoToAssist Service Desk.

Update your account

  1. Log in to your My Account page at
  2. Under Plan Details, click Subscribe Now to sign up for a paid subscription plan.
  3. Choose the plan that best fits your needs, and click Review Your Plan.
  4. On the Confirm Your Plan page, click Purchase Now. To ensure uninterrupted service, you will be billed automatically on the billing date. You can click Turn Off Renewal on the My Account page at any time to turn off automatic renewal.
  5. Once you confirm your plan, you'll be able to use GoToAssist Remote Support without any disruptions.