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Starting Remote Control

Choose the most convenient way to gain control of a host computer.

From the Computers page

From the Host Main Menu

Once connected to the host Main Menu, click Remote Control.
Remember: When the Allow full Remote Controlpermission is disabled, you can only connect to computers in Remote View. In this view, you cannot take over a remote computer, only view the screen of the host. In addition, when this permission is disabled, you cannot launch File Manager.

From the Client desktop app

Connect to host computers from your PC or Mac directly.
For details, see How to Connect using the Client Desktop App.

Once Remote Control has started...

Once you have launched remote control and successfully authenticated to the host computer, you see the host computer's desktop and the remote control toolbar. See this video for a quick overview:

Sample remote control toolbar
Article last updated: 25 April, 2023