How to Connect using the Client Desktop App

Connect to Host computers in your account from your PC or Mac directly using the Client desktop app.

Why would you use the Client app to connect to hosts?

Think of the Client Desktop app as a quick link to your hosts. It provides a convenient way to perform basic remote management tasks on your hosts, such as remote control or copy files. However, using advanced features, such as reporting, creating alerts and mass deployment of hosts is only possible from the LogMeIn.com website.

Remember: When you have more than 5,000 devices in the inventory, expect latency in the Client Desktop app. In this case, we recommend you use the Web app instead.

You can connect to any computer that meets these conditions:

The host software must be installed and running on the host
The host must be turned on
The host must be connected to the Internet
The host must not be in Sleep mode or Hibernation mode
Tip: Wake on LAN is only available from LogMeIn.com
The host must not already be controlled by another user
Note: Multiple users can connect to a host simultaneously; however, only a single remote user can control it. For example, one user can control a computer while another uses File Manager or Management Tools.

Launch the Client desktop app:
- Option 1. Click the system tray (or menu bar) icon and select Connect to computers.
- Option 2. Using the Start menu or Finder, start the LogMeIn Client.
Can't find the Client desktop app? Download it for Windows or Mac.
Log in to your account using your LogMeIn ID (email address).
Result: The computer list is displayed.

Click the computer you want to access and select an action.

Option	Description
Remote Control	Access and control remote computers
File Manager	Transfer files between computers and more
Command Prompt	Access remote computers in the background
Main Menu	Manage remote computers
Info	View computer details

Tip: To connect to a specific computer automatically when the Client starts, select the computer and the default action under View > Options > General > Connect to....

Result: The client will attempt to make a connection to the host. You will be prompted to authenticate to the host.

Log in to the computer using the appropriate authentication method:
- If prompted, enter the username and password you would enter if you were sitting in front of the host computer.
- If prompted, enter the Computer Access Code you created when you installed LogMeIn Pro to the host computer.
Remember: Do not enter your LogMeIn ID and password. This will result in Error 1326 or Error 5 (incorrect user name and password).

Result: Your session begins upon successful authentication.

Frequently Asked Questions

What if I can't interact with a device during remote control?: Make sure you have Allow Full Remote Control permission enabled in LogMeIn Pro. For more information on user permissions, see Specifying Permissions for Users and User Groups in your Account.

Automatically Connect to a Computer when Client Starts

Follow this procedure to set Client to automatically create a connection to a specific computer when you start and successfully log in.

On the Client, click View > Options.
Result: The Client Options window is displayed.
In the Client Options window, select Connect to the following computer when Client starts.
Result: The Connect to and Default action drop-down boxes are activated.

Available options:

Result:

Option	Description
Profile	If you have multiple profiles, you may need to change your active profile to see the computer you want.
Connect to	Select the computer to which the Client connects upon start-up.
Default action	To go directly to a remote control session, select Remote Control. To go directly to the File Manager, select File Manager To go directly to the Host main menu, select Main Menu.

Option

Description

Profile

If you have multiple profiles, you may need to change your active profile to see the computer you want.

Connect to

Select the computer to which the Client connects upon start-up.

Default action

To go directly to a remote control session, select Remote Control.

To go directly to the File Manager, select File Manager

To go directly to the Host main menu, select Main Menu.

Click OK to save your settings.
Result: The next time you start and successfully log in to the Client, the selected action is automatically made for the chosen host.

What to do next: Upon connection, you must login to the host with a valid user name and password.

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