Explore First-Time User Resources
Welcome to GoToAssist Service Desk! This GoToAssist product offers an IT management solution that is based on the internationally recognized Information Technology Infrastructure Library (ITIL) framework, and covers incident, problem, change, release and configuration management. You can provide the best support experience via this web-based module, which allows you to manage services, address incidents from customers, and maintain all assets of a deployment within your infrastructure.
Live Public Trainings
Join us for a one-hour overview of this two-part training that will cover admin tools, as well as review basic product features, usage guidelines, and best practices. Finally, we will conclude the training with a live Q&A session with our experts.
- To attend a free live training for GoToAssist Service Desk, please register now.
We offer a variety of Training Videos that only take a couple of minutes to go through and can be done at your leisure.
Below are some of our most popular GoToAssist Service Desk video tutorials
- Getting Started (4:56)
- Overview (4:03)
- Setting Up a Service (5:26)
- Incidents (2:24)
- Full Overview (36:46)
Our articles are a handy tool to help walk you through the basics of using GoToAssist Service Desk, as well as assist you if you get stuck along the way.
Below are some of our most popular GoToAssist Service Desk help articles