How do I re-enroll in Multi-Factor Authentication for GoToAssist Remote Support v4?
If you ever lose or replace the multifactor enabled device you use to sign in to GoToAssist Remote Support v4, you can go through the enrollment process again on your new device. This will replace the previously established Multi-Factor Authentication paired to your account, so that your account authenticates with the most recently enrolled device.
Note: If you are using the LastPass Authenticator, you can enable Cloud Backup to create a backup of your paired accounts, then restore from Cloud Backup to seamlessly recover them in case you ever lose or replace your mobile device.
- Log in at https://up.gotoassist.com with your email address and password.
- When prompted to enter your code, click Set up a new mobile device.
- Follow the instructions in Step #2: Enroll in Multi-Factor Authentication as a user to complete the re-enrollment process.