Step #2: Enroll in Multi-Factor Authentication as a user
End users will need both a desktop or laptop and a mobile device to complete the enrollment. Begin the enrollment process by installing the GoToAssist Expert desktop application from a desktop.
Tip: It is recommended to begin the enrollment process on a laptop or desktop computer. If desired, the enrollment process can be completed from a mobile device but requires manually entering the Key to link your mobile authenticator app, even if it is on the same mobile device.
About this task: The following enrollment flow applies to the desktop app for Windows (this feature is also supported on Mac), however, the same instructional text displays during the enrollment process for all platforms.
You have completed the
Multi-Factor Authentication enrollment.
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Step #1: Enable Multi-Factor Authentication as an account admin
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Step #3: Sign in using Multi-Factor Authentication