Admin Center Feature FAQs
Admin Center Feature FAQs
Need some help with the Admin Center? Get answers to some frequently asked questions about managing Admin Center settings below.
Getting Started
Managing Users
Users are agents that use GoToAssist Remote Support.
Managing User Groups
Managing Device Groups
Device groups are groups of devices (i.e., Windows or Mac computers set up with unattended access).
How do I create a new device group?
How do I delete a device group?
Where can I go to manage users assigned to a device group?
How do I modify my device group settings (i.e., session recording and build version updates)?
General Admin Settings
Where can I find an overview of the Admin Center?
Where can I go to find out what's new in the Admin Center?
How do I create a default settings template (i.e., to apply to a user group)?
What types of reports are available, and how do I generate them?
How do I download past reports?
How do I create custom fields for my users?
How do I update a custom field for a user?
How do I create a custom email template for inviting new users?