Articles

Where can I download the Pro Administrator Guide? Is there a GoToMyPC dictionary? How do I get started with GoToMyPC Beta? How do I remotely unlock my host computer? How can I ensure my host computer is accessible? How can I remotely access my host computer? How do I add a new GoToMyPC client computer? How do I enable cookies with GoToMyPC? How do I sign up for GoToMyPC? How can I connect to my host computer? What are the Launcher and Web Deployment Plugin? How do I use the Remover Tool to remove GoToMyPC from my Mac? How do I reinstall the GoToMyPC app? How do I automatically install updates? How can I connect to my host computer? How can I uninstall GoToMyPC from my computer? How do I install a host computer on Windows? How do I install a host computer on Mac? What are the system requirements for using GoToMyPC? How can I leave feedback? How do I view my account's connection history? How do I add an alternative email address to my account? Why has the price of my subscription increased? How do I update my credit card and billing information? How do I print a copy of my receipt? How do I cancel my GoToMyPC account? How do I access the Corporate Billing Portal? How do I upgrade or change my plan? What is 2-Step Verification and how do I change the verification information? How does 2-Step verification work? What do I do if I have 2-step verification enabled but don't have my phone on me? How do I use one-time passwords? What security settings are available? How do I configure Security Time-Out? How do I enable screen blanking? What is 2-Step Verification and how do I change the verification information? Why am I locked out of my account? How do I remotely unlock my host computer? How can I ensure my host computer is accessible? How can I remotely access my host computer? How do I add a new GoToMyPC client computer? How do I revoke desktop shortcuts? How do I create a desktop shortcut? How do I use wake-on-LAN? How do I remotely lock my Mac host computer? What API information is available for GoToMyPC? What guides are available for GoToMyPC Corporate? How do I use the User Management Tool? How do I use the Host Installer? How do I invite a user to a Corporate/Pro account? How do I remove an end user on my Pro or Corporate account? What encryption does GoToMyPC use? Is GoToMyPC HIPAA compliant? Is GoToMyPC GDPR compliant?

Articles

What API information is available for GoToMyPC? Why am I locked out of my account? How do I move my GoToMyPC account to another computer? Does GoToMyPC work internationally? How do I change the email I use to log in to my account? How do I unsubscribe from GoToMyPC's mailing list? What versions of GoToMyPC are available? How do I add and remove host computers from my account? How much is GoToMyPC? How do I contact GoToMyPC Customer Support? Why am I getting a "GoToMyPC has encountered a problem and needs to end this session" error message? Why is GoToMyPC not launching automatically? Why am I getting a Sorry, GoToMyPC cannot be started at this time. Please try again in a few moments" error message? How do I use the Connection Wizard? What does a "lost internet connection" error message mean? How do I optimize my GoToMyPC performance? How do I change the performance preferences? Can I test my connection? Why am I experiencing delays? Why am I seeing a blank screen? Why can't I find my printer manufacturer, printer or printer driver in the Printer Setup Wizard process? Why can't I print? Why did I lose my connection when I set up a remote printer? Why is the Printer Setup Wizard asking me to plug my printer? Why do I get the error message: "The specified location does not contain information about your hardware." when trying to add the .inf setup driver? Why don't I see my printer after downloading the drivers for my printer? Why can't I get my GoToMyPC to recognize the printer driver? Why is my GoToMyPC printer missing? Why am I unable to print to my Dell or Lexmark printer from my client computer? Why can't I print from the client or host printer after clicking the print icon in the toolbar? What if I forget my access code on a Mac? Why didn't I get my "Reset Password" email? What if I forget my access code on a Windows computer? What do I do if I have 2-step verification enabled but don't have my phone on me? How do I change my access code? How do I change or reset my account password? What steps can I take to Troubleshoot Remote Sound issues? How do I use Remote Sound? How do I change my sound preferences? What are the optimal firewall configurations? How do I use GoToMyPC with a client computer Firewall? How do I configure a firewall on a host computer? Which GoToMyPC files need firewall permissions? Why am I seeing a blank screen? How do I use my firewalls with GoToMyPC?
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