What can a Central Master Account Holder do in GoTo Admin?
GoTo Admin is the common admin platform of GoTo products. However, Central uses only a very limited section of this platform. This article aims to describe GoTo Admin from the perspective of Central account holders.
Assign remote support licenses
Before you assign licenses, make sure your
users are added to your organization in GoTo Admin.
Add users
Manually add new user(s) to your account with product licenses, permissions, roles, basic settings, and then send them a welcome email to get started.
Manage the remote support capabilities of your users
By default, your users can remote control a end user's device, perform file manager operations, and deploy an applet on the end user's device to be able to connect to that device even when the end user is not present. As a Central account holder, you can disable these features.
Frequently Asked Questions
- Is there a difference between adding a user in Central and in GoTo Admin?
- From a Central user's perspective, there isn't any. It is probably more convenient to add or invite users to your Central account directly from Central.
- Does user role in GoTo Admin have any effect on my Central users?
- Not at all.
- What's the reason for having GoTo Admin if I can do the same in Central?
- If you only use Central from the range of GoTo products that we offer, then the only additional benefit it offers is an overview of your Billing details, such as your subscriptions and invoices. However, if you also use other GoTo products, like GoTo Resolve or GoTo Meeting, then this is the Admin portal where you would manage your account.
- What if I can't find my user in GoTo Admin?
- Your Central users are only displayed in GoTo Admin if they have a Remote Support add-on. So first, you should grant that permission to your user.