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How do I clear the print queue if a document is stuck?

    On a Windows PC, clear the print spooler to clean out your queue. You may have to perform these steps both on the host and your client computers.

    Tip: If you have LogMeIn Antivirus installed on your host, you may have to disable the firewall on the host to make remote printing work. See Creating a Policy for LogMeIn Antivirus powered by Bitdefender.
    Important: You must have administrator rights on the host computer to clear the print queue.
    1. On the host, open the Run window by pressing the Windows logo key + R.
    2. In the Run window, type services.msc The Services window is displayed.
    3. Scroll down to Print Spooler.
    4. Right click Print Spooler and select Stop.
    5. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in the folder.
    6. In the Services window, restart the Print Spooler service by clicking Start in the left pane when Print Spooler is highlighted.
    What to do next:

    The print spooler queue is now cleared. Print the file again.

    Article last updated: 27 September, 2022