product icon

Starting Remote Control

    Choose the most convenient way to gain control of a host computer.

    From the Computers page

    From the Host Main Menu

    Once connected to the host Main Menu, click Remote Control.
    Remember: When the Allow full Remote Control permission is disabled, you can only connect to computers in Remote View. In this view, you cannot take over a remote computer, only view the screen of the host. In addition, when this permission is disabled, you cannot launch File Manager.

    Once Remote Control has started...

    Once you have launched remote control and successfully authenticated to the host computer, you see the host computer's desktop and the remote control toolbar. See this video for a quick overview:

    Figure 1. Sample remote control toolbar
    Article last updated: 25 April, 2023