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What does a "lost internet connection" error message mean?

GoToMyPC relies on continuous back-and-forth communication between your host and client computers. If you hit a "Lost internet connection" error message, that means your client computer is having network issues.

Before you begin:

GoToMyPC will keep trying to re-establish the connection between your computers but we cannot predict when your internet connection will be back. Long periods of disconnection can happen when your Internet Service Provider (ISP) is experiencing service issues which can lead to severe delays or unavailability. If connection isn't restored after a short time, try the solutions below

  1. Restart your modem and/or router at the host computer's location. Some connection issues can be resolved by simply restarting the modem and/or router.
  2. Contact your Internet Service Provider (ISP). Contact your provider for any service outages or disruptions. If you receive the "Lost internet connection" error message frequently, let your provider know
Article last updated: 17 October, 2022