GoToMyPC Customer Support

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Getting Started

Learn how to quickly install GoToMyPC and how to remotely access from anywhere!

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GoToMyPC Features

Learn about the GoToMyPC features which will help you get the most out of a remote session

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Managing Your Computers

Manage your security preferences, change your Access Code or move host computers

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Getting Started

Learn how to quickly install GoToMyPC and how to remotely access from anywhere!

How to Log In QuickStart Video (3:09) Install GoToMyPC on Windows Remotely Access your Host Computer Install GoToMyPC on Mac Create a Desktop Shortcut See System Requirements Review useful GoToMyPC Terms GoToMyPC Administrator Quick Start Guide (PDF) GoToMyPC Pro Administrator Guide (PDF) GoToMyPC Corporate Administrator Guide (PDF)
GoToMyPC Features

Learn about the GoToMyPC features which will help you get the most out of a remote session

Key Features & Tools (6:12) Remote Printing File Transfer Remote Sound Multi-Monitor Support Wake-on-LAN 2-Step Verification
Managing Your Computers

Manage your security preferences, change your Access Code or move host computers

Change your Access Code Move Your Host Computer Reinstall or Replace Your Host Computer (1:42) Security Preferences Change your Computer’s Nickname GoToMyPC Wake-on-LAN Setup Guide (PDF)
Account & Billing

Learn about changing plans, changing account settings and accessing billing preferences

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Troubleshooting

Learn how to quickly resolve password issues and connection failures

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Password & Access Code

Learn how to manage new or forgotten login credentials

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Account & Billing

Learn about changing plans, changing account settings and accessing billing preferences

Update Your Credit Card and Other Billing Information How to Cancel Account Change Your Password and Account Information How to Log In How to Change Your Plan Print a Copy of your Receipt
Troubleshooting

Learn how to quickly resolve password issues and connection failures

Your Host Computer is Offline Why didn't I get my "Reset Password" email? Forgot your Access Code on a Windows Computer Forgot Your Access Code on a Mac Forgot your Account Password What if GoToMyPC Fails to Connect? Connection Failure at Host Computer Connection Failure at Client Computer Firewalls and GoToMyPC Printing Troubleshooting GoToMyPC Administrator Web Services API Developer's Guide (PDF) GoToMyPC Reporting Services API Developer's Guide
Password & Access Code

Learn how to manage new or forgotten login credentials

Where do I log in to my account? How do I log in to my account? What if I have forgotten my account password? Why didn't I get my "Reset Password" email? Where can I reset my account password? What if I have forgotten my access code on Windows? What if I have forgotten my access code on Mac? Additional password FAQs

Top Videos

6:12

GoToMyPC Key Features

Learn about the key features of GoToMyPC.

1:42

GoToMyPC Reinstall or Replace

How to reinstall and/or replace a host computer.

3:09

GoToMyPC Getting Started

Getting setup and started with GoToMyPC.

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GoToMyPC Administrator Quick Start Guide

See our getting started guide for GoToMyPC administrators.

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GoToMyPC Pro Administrator Guide

Add and manage the users on your GoToMyPC Pro account and configure user settings.

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GoToMyPC Corporate Administrator Guide

Add and manage the users on your GoToMyPC Corporate account and configure user settings.

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