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GoToMyPC Customer Support

    How can we help you?

    Getting Started

    Learn how to quickly install GoToMyPC and how to remotely access from anywhere!

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    GoToMyPC Features

    Learn about the GoToMyPC features which will help you get the most out of a remote session

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    Managing Your Computers

    Manage your security preferences, change your Access Code or move host computers

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    Getting Started

    Learn how to quickly install GoToMyPC and how to remotely access from anywhere!

    How to Log In QuickStart Video (3:09) Install GoToMyPC on Windows Remotely Access your Host Computer Install GoToMyPC on Mac Create a Desktop Shortcut See System Requirements Review useful GoToMyPC Terms
    GoToMyPC Features

    Learn about the GoToMyPC features which will help you get the most out of a remote session

    Key Features & Tools (6:12) Remote Printing File Transfer Remote Sound Multi-Monitor Support Wake-on-LAN 2-Step Verification
    Managing Your Computers

    Manage your security preferences, change your Access Code or move host computers

    Change your Access Code Move Your Host Computer Reinstall or Replace Your Host Computer (1:42) Security Preferences Change your Computer’s Nickname
    Account & Billing

    Learn about changing plans, changing account settings and accessing billing preferences

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    Troubleshooting

    Learn how to quickly resolve password issues and connection failures

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    Password & Access Code

    Learn how to manage new or forgotten login credentials

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    Account & Billing

    Learn about changing plans, changing account settings and accessing billing preferences

    Update Your Credit Card and Other Billing Information How to Cancel Account Change Your Password and Account Information How to Log In How to Change Your Plan Print a Copy of your Receipt
    Troubleshooting

    Learn how to quickly resolve password issues and connection failures

    Your Host Computer is Offline Why didn't I get my "Reset Password" email? Forgot your Access Code on a Windows Computer Forgot Your Access Code on a Mac Forgot your Account Password What if GoToMyPC Fails to Connect? Connection Failure at Host Computer Connection Failure at Client Computer Firewalls and GoToMyPC Printing Troubleshooting
    Password & Access Code

    Learn how to manage new or forgotten login credentials

    Where do I log in to my account? How do I log in to my account? What if I have forgotten my account password? Why didn't I get my "Reset Password" email? Where can I reset my account password? Why do I need to reset my GoToMyPC account password? Why did my account password expire? What if I have forgotten my access code on Windows? What if I have forgotten my access code on Mac?
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    Top Videos

    6:12

    GoToMyPC Key Features

    Learn about the key features of GoToMyPC.

    1:42

    GoToMyPC Reinstall or Replace

    How to reinstall and/or replace a host computer.

    3:09

    GoToMyPC Getting Started

    Getting setup and started with GoToMyPC.

    Browse all Videos

    Hear about our recent announcement and have questions?

    We bet you have questions! Learn more about our exciting new developments in our Merger FAQs.

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    Manage users in the Admin Center

    Add and manage the users on your GoToMyPC Pro or Corporate account and configure user settings

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    Download guides and resources

    This page is your resource center for downloadable materials and user guides.

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    Learn how to reset a forgotten Access Code

    You can easily create a new access code to connect to a Windows computer.

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    Not a GoToMyPC Customer? Try GoToMyPC free for 7 days!