Set up 2-step verification
GoToMyPC users can set an additional layer of security based on a two-step verification method (also known as "two-factor verification"). The two-step verification method is based on something you know (e.g., a password) and something you have (e.g., a code sent via text message) which provides a more robust level of authentication. To use the 2-step verification method, users are prompted to enter a code sent via the LastPass Authenticator app after they enter their GoToMyPC account password. We strongly suggest using the LastPass authentication method; however, you can also use an alternative verification method.
Set up two-step verification for the first time
- Under Security Settings, enable the Integrate with LastPass Authenticator setting and select Go. The Protect Your Account page opens in a new browser.
- If you already have the LastPass Authenticator app downloaded on your mobile device, select Next.
Tip: You can download the app there.
Results: The next time you log in, you'll be prompted to enter the security code displayed in your LastPass Authenticator app.
Reset two-step verification
- Log in to your GoToMyPC account.
- Select My Account in the left navigation menu.
- Under Security Settings, select . The page reloads with two-step verification disabled.
- Enable the Integrate with LastPass Authenticator setting and select Go. The Protect Your Account page opens in a new browser.
- Select Set up mobile app then Next.
- On your mobile device, launch LastPass Authenticator and select to add a new account. Then physically hold your phone to your browser to scan the QR code.
- Return to your browser and select Set up text message as the backup method when your primary method is unavailable.
- Enter the phone number to which login codes should be sent and select Next.
- Check your mobile device for a text from GoTo. Enter the 6-digit code to verify your phone number, then select Finish text setup.
- Select Activate.
Results: The next time you log in, you'll be prompted to enter the security code displayed in your LastPass Authenticator app.