When starting a remote control session, the connection remains stalled at the Verify identity stage.

In most cases this problem occurs when connecting via browser, primarily Internet Explorer. As a first solution, try using the Client desktop app to connect to the host computer.

Certain security suites may interfere with the security certificates on your system.

1. Start a new remote session (Remote Control or File Manager).
2. When the connection dialog is displayed, click Show details.
3. Find Certificate issued by:
   • The certificate must be issued by GlobalSign
   • If the issuer is notGoTo, it may be your security/anti-virus software, such as AVAST, ESET or AVG
   • In this case, add LogMeIn Pro to your anti-virus software's safelist
4. Try connecting again.

1. In IE, click Tools > Internet options.
2. Go to the Advanced tab.
3. Scroll to the security portion in the Settings window. Remove the check marks for SSL, and ensure that TLS 1.0 is selected.
4. Click Apply and restart the browser.

For Chrome, see these instructions from Google.

Adjust your computer's date and time. You can usually access date and time settings in the bottom-right corner of your screen.

In the system tray, right-click the Browser Safeguard or Rocket Tab icon and Close the program.

1. Start Internet Explorer.
2. Select Tools > Internet options.
3. On the Connections tab, click LAN settings.
4. Deselect the following two checkboxes:
   • Use automatic configuration script
   • Use a proxy server for your LAN.
   Important: If you connect via a proxy server, you must allowlist all GoTo domains listed in Allowlisting and GoTo.
5. Click OK.